Global Customer Operations Specialist

Ocean Spray Cranberries • Lakeville, MA

7d • $44,500 - $55,500 • Remote

About The Position

The Global Customer Operations Specialist supports the end-to-end order-to-cash process and provides service to customers and business partners. The role manages domestic, international, and regional order fulfillment, coordinates shipping documentation, and serves as a liaison among customers, third-party logistics providers, International Trade & Customs Compliance, and internal stakeholders. It uses SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery across global markets.

The position is remote and based out of Ocean Spray’s corporate headquarters in Lakeville, Massachusetts; remote candidates are welcome. The role partners with Supply Chain, Logistics, Sales, Finance, and Credit teams, and supports customer onboarding, account maintenance, system enhancements, EDI compliance, root cause analysis, corrective actions, and continuous improvement.

The required annual salary range is $44,500–$55,500. Certain positions may be eligible for short- and long-term incentive rewards. Ocean Spray describes its benefits program as supporting employees’ health and well-being and offers insurance, retirement matching, leave, flexible scheduling, education assistance, and other benefits.

Requirements

• Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field.
• At least 1 year of experience in customer operations, supply chain, logistics, or related functions.
• Proficiency in SAP S/4HANA or similar ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice To Haves

• Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.
• Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.

Responsibilities

• Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.
• Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.
• Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.
• Coordinate international shipping and customs documentation with International Trade & Customs Compliance, customs brokers, and 3PL providers to support accurate import/export documentation, regulatory compliance, and timely shipment clearance.
• Analyze operational performance and prepare reports to identify trends, improve service levels, and drive process improvements.
• Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.
• Maintain accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.
• Participate in continuous improvement initiatives, including EDI compliance, root cause analysis, and corrective actions.

Benefits

• Complete insurance package beginning on Day 1, including health and wellness programs.
• Health, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• Life and accident insurance.
• Employee assistance program.
• Telehealth services.
• One-to-one health coaching.
• 401(k) with up to 6% company matching and the potential for an additional discretionary year-end match.
• Short-term incentive and performance bonuses.
• Flexible scheduling options.
• Vacation pay, up to three weeks (pro-rated in the first year).
• Holiday pay for 12 holidays.
• Career development and growth opportunities.
• Tuition and education assistance programs.
• Access to LinkedIn Learning.
• Scholarship programs for employees’ children.
• Parental leave.
• Bright Horizons Family Solutions backup care and tutoring.
• Adoption assistance.
• Bereavement leave.
• Up to $300 fitness reimbursement.
• Up to $300 massage reimbursement.
• Employee appreciation events.
• Employee discounts.
• Charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level