Customer Operations Specialist

Liquid Environmental Solutions•Chicago, IL

3d•$23 - $26•Onsite

About The Position

The Customer Operations Specialist serves as the operational hub of a Site & Facility Services branch office and helps deliver an exceptional customer experience. The role combines customer service, scheduling coordination, dispatch support, administrative operations, billing support, vendor coordination, and branch office administration. The specialist communicates proactively, follows through consistently, and supports efficient daily branch operations while helping customers feel heard, informed, and confident in the company's responsiveness and professionalism. The position is based in person at All City Plumbing & Environmental Services in Chicago. The schedule is Monday through Friday, 7:00 AM to 4:30 PM. Compensation is $23.26–$26.39 per hour, depending on experience and qualifications, with weekly pay and available overtime.

Requirements

High school diploma or equivalent.
At least two years of customer service, dispatch, administrative, or branch operations experience.
Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Strong organization, attention to detail, prioritization, and multitasking skills.
Excellent written and verbal communication skills.
Ability to meet deadlines and remain composed under pressure, including when handling multiple calls, problem solving, and project timelines.
Ability to interact with all levels of management and maintain a general business office.
Analytical mindset and attention to detail when checking data and comparing work orders to reports.
Professional appearance and demeanor.
Ability to work in general office conditions, including some sitting, light lifting, and bending.

Nice To Haves

Previous experience with billing, scheduling, and field service operations.
Working knowledge of Microsoft Dynamics 365.
Working knowledge of ServiceTitan.
Working knowledge of QuickBooks.

Responsibilities

Coordinate daily branch administration and ensure accurate communication, documentation, and follow-through between customers, technicians, vendors, and branch leadership.
Answer incoming customer calls, emails, and customer portal requests professionally.
Coordinate technician scheduling and daily workflow with Dispatch and Operations.
Create, update, and maintain work orders, customer records, and service documentation.
Proactively communicate scheduling updates, ETAs, delays, reschedules, and service completion to customers.
Support dispatching, job costing, invoicing, payment posting, purchase orders, and billing.
Order materials and parts, manage vendor relationships, and use customer management portals such as Corrigo, ServiceChannel, FMX, and VX Maintain.
Monitor open work orders and follow up to support timely completion and customer satisfaction.
Assist with payroll administration, onboarding documentation, permits, insurance claims, and other branch administrative functions.
Maintain accurate electronic and paper files, reports, records, and operational documentation.
Provide administrative and operational support to Branch Leadership, Project Managers, Dispatch, and Operations.
Compose professional customer correspondence, reports, and internal communications.
Support accounts payable and accounts receivable processes as assigned.
Follow company policies, procedures, safety requirements, and operational best practices.
Identify operational issues and recommend process improvements to enhance customer service, retention, efficiency, and branch performance.
Support customer account collections and payment follow-up as assigned.
Represent the company with a professional, customer-focused approach, integrity, and responsiveness.
Collaborate with Sales, Operations, Dispatch, Accounting, Human Resources, and Corporate Support to support customer service and branch operations.