Customer Operations Specialist

Mobile Communications America•Virginia Beach, VA

13d•Onsite

About The Position

MCA is seeking an experienced Customer Operations Specialist to support its Voice (MSS) division at the Virginia Beach, Virginia office. The role provides professional and responsive support to customers, vendors, and visitors, and helps manage customer accounts, orders, invoices, billing, payments, records, and routine reporting. The specialist works with service, operations, sales, and other internal teams to support a seamless customer experience and contribute to a professional, team-oriented workplace. The position is onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. in Virginia Beach. MCA provides wireless communication, data, and security solutions to customers across a range of industries. The company describes its core values as Service First, Growth, Teamwork, and Safety, and states that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 2 years of experience in customer service, customer operations, sales support, accounts receivable, collections, or a related administrative function.
Excellent knowledge and experience using Microsoft Word, Microsoft Excel, and Outlook.
Professional spoken and written communication skills across all levels of the organization.
Ability to work in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills.
Attention to detail.
Discretion in handling confidential and proprietary information.
High level of integrity.

Nice To Haves

Experience supporting customer accounts, billing, accounts receivable, or payment-related processes.
Experience in an office setting.

Responsibilities

Serve as the first point of contact for customers, vendors, and visitors through phone, email, and in-person interactions.
Maintain accurate customer and vendor information, build positive business relationships, and provide excellent customer service.
Support order management and process customer requests and transactions accurately and efficiently.
Prepare and process customer invoices and assist with billing activities.
Respond to inquiries about orders, account information, payments, and billing.
Assist with payment processing and account follow-up to support timely resolution of outstanding balances.
Maintain accurate records, documentation, and routine reports for daily business operations.
Collaborate with service, operations, sales, and other internal teams to provide a seamless customer experience.
Use company systems to manage customer information, account activity, and operational records.
Contribute to a positive, professional, and team-oriented work environment.
Perform other duties and responsibilities as assigned.