Customer Operations Specialist

BGI Group Inc • Norton, MA

3d • $20 - $24

About The Position

As a Customer Operations Specialist, you will help ensure customers receive their orders accurately and on time. You will manage the shipping process from start to finish, including coordinating with carriers, preparing shipping documents, and tracking shipments. Attention to detail and multitasking are essential. You will work closely with the customer service team to resolve shipping-related issues and support a positive customer experience. Your contribution will help maintain the organization's reputation for timely and reliable delivery.

The role is scheduled from 8 a.m. to 5 p.m., Monday through Friday.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in shipping or logistics.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Associate's or Bachelor's degree in logistics or a related field.
• Experience with international shipping and customs regulations.
• Familiarity with shipping software and systems.
• Ability to speak multiple languages.

Responsibilities

• Coordinate with carriers to schedule and track shipments.
• Prepare shipping documents and labels.
• Ensure shipping information is accurate and resolve discrepancies.
• Collaborate with the customer service team to address shipping-related inquiries and issues.
• Maintain up-to-date knowledge of shipping regulations and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED