Customer Operations Specialist

Arcadia Beverage Co. • Arden, NC

1h

About The Position

The Customer Operations & Commercialization Specialist supports Arcadia Beverage’s day-to-day customer operations and commercialization activities. The position helps provide accurate, timely, and responsive service while supporting cross-functional commercialization of new products, reformulations, and packaging changes. It also contributes to product portfolio optimization and continuous improvement initiatives that promote operational efficiency and business objectives. The position is based in Arden, North Carolina, and reports to the Customer Operations & Commercialization Manager.

Requirements

• Highly organized, self-motivated, and ownership-minded, with proactive communication, sound judgment, strong follow-through, and the ability to influence without formal authority.
• Proficiency with Excel, ERP systems, and project-tracking tools.

Nice To Haves

• Experience in customer operations or account management and commercialization or product management.
• Experience working on cross-functional projects and with customers amid changing priorities.
• Food, beverage, or CPG experience.

Responsibilities

• Support day-to-day customer operations and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with customer issues and escalations.
• Coordinate order management activities, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests.
• Communicate order status and schedule changes to customers and internal stakeholders.
• Help maintain KPIs, standard operating procedures, and backup processes to promote consistent customer service.
• Monitor customer orders through fulfillment, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time, accurate delivery.
• Assist with investigating customer service issues, coordinating corrective actions, following through to resolution, and identifying ways to prevent recurrence.
• Support commercialization and launch-readiness activities for new programs, products, reformulations, and packaging changes.
• Assist with completing product specification setup, E21 setup, and required approvals before launch.
• Participate in post-launch reviews to identify improvement opportunities.
• Support timely product launches, successful first production runs, cross-functional handoffs, assigned SKU reviews, and portfolio activities.

Benefits

• Generous PTO and holidays
• 401(k) plan with employer match
• Comprehensive medical, dental, and vision insurance
• Company-funded Direct Primary Care
• Life and disability insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed