Customer Operations Specialist

Corning • Charlotte, NC

1d • $47,058 - $64,706

About The Position

The Customer Operations Specialist is part of Corning’s Customer Operations organization and helps ensure customers receive high-quality support. The role calls for a customer-focused, detail-oriented, process-oriented problem solver who is driven to achieve customer outcomes and can navigate complex environments. The specialist builds positive customer relationships, communicates effectively, and handles inquiries and concerns with patience and empathy to support customer satisfaction and loyalty.

Corning’s Optical Communications segment provides optical solutions for carrier and enterprise networks. The role supports customers across different customers, markets, and segments, helping address their requests and issues while coordinating with internal teams.

Requirements

• Associate or bachelor's degree, or at least 3 years of customer service experience.
• Proven experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Critical and analytical thinking and excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Nice To Haves

• Proficiency with customer management software and other computer systems, including Salesforce.
• SAP knowledge.
• Customer-facing experience in the manufacturing industry.
• Fluency in Spanish.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone and email, including quotations, orders, complaints, and information requests; flex across customers, markets, and segments.
• Investigate, troubleshoot, and resolve customer issues and complaints, coordinating with relevant internal departments such as Technical Support, Quality, and Supply Chain.
• Work with Sales, Technical Support, Product Line Management, Data Management Organization, and other departments to handle customer requests effectively.
• Maintain accurate records of customer interactions, inquiries, complaints, requests, and actions taken.
• Identify trends in customer feedback and recommend or implement process and service improvements, including new procedures.
• Maintain a strong understanding of company products and services to provide accurate customer information.
• Ensure compliance with company policies and industry regulations, and participate in identified training, testing, and project activities.

Benefits

• Company-wide bonuses and long-term incentives.
• Company-paid pension benefit with fixed contributions.
• 401(k) matching contributions.
• Medical, dental, and vision benefits.
• Paid parental leave and family-building support.
• Fitness benefits.
• Company-paid life insurance and disability benefits.
• Disease management programs.
• Paid time off.
• Employee Assistance Program (EAP).
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree