Customer Operations Specialist

LI-COR•Lincoln, NE

4d•Onsite

About The Position

The Customer Operations Specialist provides administrative and customer support for sales fulfillment and service operations. The position is a primary point of contact for customers regarding orders, repairs, quotations, and shipments. It coordinates order and repair processing, maintains customer and asset records, prepares shipping and service documentation, and supports cross-functional business operations. The role requires organization, attention to detail, customer focus, and the ability to manage multiple priorities in a fast-paced environment. The position is based in the office in Lincoln, Nebraska. It supports sales and service leadership and collaborates with Sales, Service, Shipping, Accounting, Marketing, Technical Support, and other departments to provide effective customer support and operational efficiency.

Requirements

High school diploma or GED required.
At least two years of experience in customer service, sales support, service administration, order processing, or related administrative roles.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to organize, prioritize, and manage multiple tasks simultaneously.
High degree of accuracy and attention to detail.
Ability to work independently and as part of a team.
Strong problem-solving and critical-thinking skills.
Proficiency with Microsoft Office applications and business software systems.
Ability to maintain confidential information.

Nice To Haves

Associate degree preferred.
Experience using CRM and ERP systems preferred.
Experience with domestic and international shipping documentation preferred.
Salesforce experience preferred.

Responsibilities

Process and coordinate domestic and international customer orders from receipt through invoicing.
Verify order accuracy, pricing, product availability, and customer requirements.
Prepare and distribute order confirmations, invoices, and shipping documentation.
Maintain accurate records of sales transactions and customer communications.
Coordinate service and repair activities from receipt through return shipment.
Create and manage repair orders, estimates, invoices, and return documentation.
Monitor repair status and communicate updates to customers and internal stakeholders.
Support warranty verification and service documentation requirements.
Respond professionally and promptly to customer inquiries about sales orders, service requests, quotations, shipments, and invoicing.
Escalate technical inquiries to appropriate support resources.
Prepare customer quotations, service estimates, and proforma invoices.
Generate shipping, export, and service-related documentation in accordance with company policies and regulatory requirements.
Support compliance with domestic and international shipping regulations.
Maintain customer, order, service, asset, and case information in Salesforce and ERP systems.
Create and update customer accounts, contacts, assets, and service records.
Maintain documentation supporting sales and service transactions.
Maintain records related to customer assets, serial numbers, warranties, and equipment history.
Coordinate loaner, demonstration, and leased equipment activities, including tracking and documentation.
Support inventory record updates as required.
Support departmental reporting, recordkeeping, and process administration.
Identify opportunities to improve efficiency and support continuous improvement initiatives.
Provide administrative support to sales and service leadership as needed.
Partner with Sales, Service, Shipping, Accounting, Marketing, Technical Support, and other departments to support customers and operational efficiency.
Provide cross-functional support during absences, peak workloads, and special projects.
Participate in training and cross-training activities.
Perform other duties and responsibilities as assigned.