Customer Operations Specialist
About The Position
The Customer Operations & Commercialization Specialist supports Arcadia Beverage’s day-to-day customer operations and commercialization activities. The role helps deliver a seamless customer experience through accurate, timely, and responsive service and supports cross-functional commercialization of new products, reformulations, and packaging changes. It also contributes to product portfolio optimization and continuous improvement initiatives that improve operational efficiency and support business objectives. The position is based in Arden, NC, and reports to the Customer Operations & Commercialization Manager.
Requirements
- Experience in customer operations or account management and commercialization or product management is preferred.
- Experience working on cross-functional projects and with customers amid changing priorities.
- Highly organized, self-motivated, and ownership-minded, with sound judgment, strong follow-through, proactive communication, and the ability to influence without formal authority.
- Proficiency with Excel, ERP systems, and project-tracking tools.
Nice To Haves
- Experience in the food, beverage, or CPG industry.
Responsibilities
- Support day-to-day customer operations and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with customer issues and escalations.
- Coordinate daily order management, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests.
- Communicate order status and schedule changes to customers and internal stakeholders.
- Help maintain KPIs, SOPs, and backup processes that promote consistent customer service.
- Monitor customer orders through fulfillment, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time, accurate delivery.
- Help investigate customer service issues, coordinate corrective actions, follow through to resolution, and identify ways to prevent recurrence.
- Support commercialization of new programs, products, reformulations, and packaging changes, as well as launch-readiness activities.
- Help ensure product specification setup, E21 setup, and required approvals are completed before launch.
- Participate in post-launch reviews to identify improvement opportunities.
- Support timely product launches, successful first production runs, cross-functional handoffs, and assigned SKU reviews and portfolio activities.
Benefits
- Generous paid time off and holidays
- 401(k) plan with employer match
- Comprehensive medical, dental, and vision insurance
- Company-funded Direct Primary Care
- Life and disability insurance
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
