Global Customer Application Engineer

ABB•Cary, NC

About The Position

At ABB, we help industries run leaner and cleaner. This position reports to the Chapter Lead. In the Electrification Business – Smart Power Division, we are looking for a Global Application Specialist to develop applications in the area of critical power and building electrification for the North American market. In this role, you will design, develop, and validate applications and solutions in the above areas, leveraging a customer-in approach. Your responsibilities include collecting demands from US-based end users for new solutions and products, understanding their critical demands, and developing resources within ABB focused on these developments to increase ABB's participation in the data center market by promoting innovative and competitor-advancing developments.

Requirements

Bachelor’s degree in engineering
Technical understanding and willingness to learn and continuously acquire new competences
Experience in electrical systems
Ability to read, understand, and design electrical diagrams
Experience with electrical distribution, critical power systems, protection and switching devices, metering and monitoring devices and systems
Agile mindset and preferable experience in an agile working context
Excellent communication skills
Proficiency in written and spoken English
Negotiation skills, market knowledge, leadership skills, social skills

Nice To Haves

Second language is a plus
Knowledge of NEC codes (i.e. NEC700,701,702), Uptime Institute Tier design, ANSI/TIA-942-A ratings, ANSI/BICSI 002 levels, or similar electrical distribution design requirements is considered a plus
Design software skills (i.e. Etap, SKM, EasyPower, AutoCAD or similar is considered a plus)

Responsibilities

Development of applications, including training, value proposition, and communication materials (30% of the time)
Develop resources in ABB organization to execute the business plan, support customers with dedicated solutions, new product development, and commercial execution (25% of the time)
Support test and validation of applications (5% of the time)
Help customers by identifying the best solutions for their projects (5% of the time)
Ensure an adequate customer journey (i.e., application configurator) is in place for the respective application (5% of the time)
Customer-In process to capture the customers’ voice (5% of the time)
Support digital marketing campaigns related to applications (5% of the time)
Define ABB and competitive landscape, monitor market trends in the above applications, and recommend adjustments for the long and mid-term strategy (5% of the time)
Provide feedback to Product Management and Digital on new development needs (5% of the time)
Participate in national/international standardization committees (5% of the time)
Live ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business (5% of the time)