Customer Application Support Engineer II

Watlow•San Jose, CA

1d•Onsite

About The Position

Watlow is hiring a Customer Application Support Engineer II in San Jose, California. The role serves as a technical resource for customers, distributors, and sales agents seeking thermal solutions. The engineer advises on product selection and application, prepares and follows up on quotes, supports orders and opportunities, and provides post-sale technical assistance by connecting customers with factory product experts and internal teams. The position includes weekly visits to customer sites and occasional domestic travel.

Requirements

Bachelor's degree in engineering or a related technical discipline with relevant experience.
At least 2 years of experience in a customer-facing technical role, such as applications engineering, inside sales engineering, or technical sales support; industrial or manufacturing experience is ideal.
Working knowledge of electrical and thermal fundamentals, including wattage, voltage, heat transfer, and temperature measurement.
Ability to read and interpret customer specifications, drawings, and application requirements to select and configure appropriate products.
Hands-on experience preparing quotes or proposals and working within pricing guidelines.
Experience using a CRM such as Salesforce and an ERP system to manage quotes, opportunities, and orders.
Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Desire and ability to travel occasionally within California and out of state.

Nice To Haves

Experience with industrial heaters, temperature sensors such as thermocouples and RTDs, or temperature and power controllers.
Experience supporting semiconductor equipment manufacturers or other high-tech customers.
Familiarity with PID control and basic process control concepts.
Experience with product configurators or CPQ tools.
Experience working with distributors and independent sales representatives, including training them on products.
Exposure to RMA processes, failure analysis, or root cause investigations.
Knowledge of Lean or continuous improvement concepts and tools.

Responsibilities

Prepare, present, and proactively follow up on quotes for standard and modified products and services in accordance with pricing guidelines.
Advise customers, distributors, and sales agents on product selection and application, specify appropriate control products, and handle minor troubleshooting.
Provide post-sale technical support and coordinate customer issue resolution with internal teams.
Support orders for generated quotes and advance opportunities through the Opportunity Management Process.
Help evaluate and resolve returned-material issues and product investigations.
Build relationships with customers, distributors, and internal partners across Sales, Engineering, and Operations.
Support territory sales playbooks, account activities, and prospecting research, and share useful data with sales leadership.
Train sales agents and distributors on product applications and Watlow tools, including Visual Designer and product configurators.
Identify customer feedback trends and product gaps and share them with appropriate process owners.
Identify opportunities to reduce waste and improve team processes using the Watlow Business System (WBS).