Application Engineer II

Honeywell•Raleigh, NC

1d•Hybrid

About The Position

The Application Engineer II delivers professional services for Honeywell’s Connexo Suite of Applications as part of its Advanced Metering Infrastructure (AMI) solution. The role uses a structured services delivery project lifecycle to deliver quality customer services and enhancements to AMI solution functionality, working closely with technical support teams and customers. The position is based in Raleigh, North Carolina, on a hybrid schedule and requires approximately 10% travel. The role reports to the Software Engineer Manager.

Requirements

At least 1 year of customer service or professional services experience working with customers.
At least 2 years of experience with solutions involving software applications deployed in Azure.
At least 2 years of Core IP Networking experience, including TCP/IP, DNS, IPv4/IPv6, BGP, and VPN.
At least 2 years of experience with firewalls, VPNs (IPSec, SSL), and load balancing.
At least 2 years of experience with Oracle and/or MySQL databases and Microsoft Windows Server.
Excellent written and oral communication skills.
Ability to work effectively on a team, take initiative, and work unsupervised.
Ability to plan and maintain schedules.
Strong problem-solving and analytical abilities.
Ability to use leadership skills to resolve a broad range of issues creatively and practically to satisfy customer needs.
Good judgment in selecting methods and techniques to solve problems and obtain solutions.
Broad technical depth in integrating and operating complex systems.
Ability to troubleshoot IP networking issues using tools such as Wireshark, ping, traceroute, and packet analysis.
Understanding of programming logic and ability to troubleshoot scripts by following code, mainly Python, and using SQL queries.
Must be a U.S. Person as defined by U.S. export control laws, or have the ability to obtain an export authorization.

Nice To Haves

Bachelor’s degree in engineering, computer science, or information systems.
Experience in business process definition and design to meet overall business objectives.
Experience with cloud infrastructure and software applications deployed in Azure.
Microsoft SQL Server experience.
Experience with electricity, gas, or water metering and/or electric utilities.
Experience with process automation for software applications.

Responsibilities

Work with customer requirements to propose technical solutions.
Serve as the primary technical resource in collaboration with clients throughout projects; partner with customers to develop requirements and propose technical solutions.
Plan and implement customer system integrations.
Ensure network equipment meets customer technical specifications.
Ensure software configurations meet customer technical requirements.
Establish and monitor system performance, identify adverse trends, and take preventive and corrective actions during implementation.
Develop customized tools and scripts to help troubleshoot and resolve technical issues in a timely, high-quality manner.
Work with the Level 3 support team to resolve complex device communication and configuration issues.
Support the creation of effective, repeatable best-practice procedures for technical elements of the system.