Senior Customer Application Engineer

GE Vernova • Greenville, NC

5d

About The Position

The Senior Customer Application Engineer is part of the Systems Engineering organization’s Application Engineering team and is responsible for inquiry-to-order (ITO) engineering activities for the global ONW business. The role serves as a technical interface among Commercial Operations, customers, Sales, Project Engineering, and Project Management throughout the ITO life cycle for wind turbine proposals. It provides engineering support to configure machine options for customer needs, perform technical due diligence, and differentiate GE Vernova’s offerings.

The position supports commercial and project teams, assesses project risk before contract signature, and manages technical aspects of aftermarket proposals involving SCADA, turbine control, and farm-level control upgrades. It also supports energy assessments, customer technical inquiries, specification and site-data reviews, product requirements, contract and project communications, and customer-facing technical documentation. The role contributes to process improvement and standardization, customer satisfaction, and efficient use of engineering resources.

Requirements

• Bachelor’s degree in engineering, physics, chemistry, mathematics, computer science, a related field, or equivalent experience.
• Minimum of 8 years of engineering and technology experience, including strong demonstration of technical skills and project leadership.
• Fluent in English.
• Ability and availability to travel 10% of the year.
• Strong interpersonal skills.
• Proven ability to interpret customer requirements and identify needs.
• Strong oral and written communication skills, including effective communication with technical and non-technical audiences.
• Ability to interface effectively with all levels of the organization and external customers.
• Effective problem-solving abilities.
• Self-motivated team player with demonstrated creativity and fulfillment.

Nice To Haves

• Experience in renewable energy or wind technologies.
• Established project management and leadership skills.
• System- or product-level mindset.
• Commercial experience or exposure.
• Experience with controls and SCADA.
• Experience providing technical support to sales, commercial, and marketing functions.
• Experience with customer negotiations on technical and commercial topics during ITO.
• Global experience and demonstrated ability to work with international teams.

Responsibilities

• Align engineering support with Commercial and Projects teams to support order growth and increase customer value.
• Manage the process and execution of project risk assessments before contract signature.
• Manage technical aspects of aftermarket proposals, including SCADA, turbine control, and farm-level control upgrades.
• Drive process and standardization for product offerings, including simplified product portfolios, Design to Orders (DTOs), and customer options.
• Lead process improvement efforts related to GE Vernova’s risk assessment and due diligence.
• Provide energy assessments and optimize product offerings based on suitability, environmental conditions, economics, and technical risk.
• Support responses to customer technical inquiries and communications, and review customer specifications and site data.
• Interface with Platform Teams to facilitate implementation of new wind turbine generator offerings and aftermarket features.
• Work with Platform and product line leaders to identify and meet product requirement deliverables where practicable.
• Communicate contract and project requirements to design functions using internal documentation systems.
• Contribute to and approve customer-facing technical documents.
• Foster metrics that maximize customer satisfaction and minimize resource consumption.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
• GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions.
• Access to Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.
• Discretionary annual bonus eligibility.
• Professional development and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior