Global COO - Professional Services & Software
About The Position
The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets. The position provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. The role owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings while ensuring strong client partnerships, disciplined execution, and regulatory compliance. This is a hybrid position: the majority of time during the first 12 months will be spent onsite at our York, PA site. The role also requires global travel to other entities. Candidates should be comfortable working primarily from the York site and traveling as needed to support operations across multiple locations.
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
- Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
- Proven experience leading global service organizations with P&L responsibility.
- Strong background in contract governance, commercial negotiations, and service delivery management.
- Experience operating in regulated industries and managing complex, multi-region programs.
- Demonstrated success building high-performing leadership teams and succession pipelines.
- Candidates must be able to travel frequently and support onsite engagements as needed, including international travel.
Nice To Haves
- Master’s degree (MBA, MS, or equivalent) is strongly preferred.
Responsibilities
- Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
- Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
- Translate strategy into executable initiatives with measurable outcomes.
- Define and maintain governance structures, decision-making authority, and escalation pathways.
- Establish global delivery standards, KPIs, and performance management frameworks.
- Ensure consistent service delivery and accountability across regions.
- Identify and mentor executive sponsors for key client engagements.
- Build and maintain long-term strategic client relationships.
- Gather regular client feedback and drive continuous improvement.
- Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
- Lead executive-level escalations while protecting business outcomes and reputation.
- Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
- Ensure strategic scope alignment, commercial viability, and delivery feasibility.
- Provide executive oversight of global programs, projects, and service portfolios.
- Ensure delivery quality, regulatory compliance, and risk management across all engagements.
- Travel globally as required to govern and lead critical initiatives.
- Own P&L responsibility for Global Professional Services Operations.
- Approve pricing strategies, utilization models, and resource plans.
- Oversee forecasting, revenue recognition, and financial risk management.
- Define market positioning and the Professional Services & Software offerings roadmap.
- Identify opportunities for service expansion, innovation, and strategic partnerships.
- Provide guidance and direction to Regional Managing Directors.
- Support regional teams to deliver expectations related to revenue, delivery, and people & culture.
Benefits
- Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
- Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Executive
