Global Construction Associate Account Manager

CoVerica•Dallas, TX

4d•$52,500 - $58,000•Hybrid

About The Position

CoVerica is a premier, employee-owned independent insurance agency with over 40 years of history, expanding across the Dallas-Fort Worth market. They are seeking a Global Construction Associate Account Manager to provide administrative support to their Heavy Construction practice. This role involves partnering with Producers and senior Account Managers, building a strong foundation in commercial property and casualty insurance. The position offers a hybrid work structure with 2 days in the office per week (Thursdays mandatory, second day flexible) and utilizes the Vertafore AMS360 Agency Management System. While general lines insurance experience is a plus, it is not required, as the company will support the employee in obtaining their Texas P&C license within the first 90 days.

Requirements

Strong customer service or administrative experience.
Genuine desire to grow into commercial insurance account management.
Willingness to obtain a Texas General Lines Property & Casualty (P&C) Insurance License within your first 90 days of employment (required after hire).
Willingness to complete the Total CSR coursework program within your first 90 days of employment.
Comfort navigating AMS360 or a comparable agency management system, agency databases, and spreadsheet formatting.
Strong written and verbal communication skills — the ability to distill complex insurance issues into clear, concise explanations for clients.
Sharp attention to detail and the organizational skills to juggle multiple accounts, renewals, and deadlines at once.

Nice To Haves

General lines insurance experience is a plus.

Responsibilities

Assist Producers and senior Account Managers in marketing new and renewal business, determining premiums, preparing presentation packets, and maintaining underwriting and marketing information by carrier.
Develop and maintain proactive communication with clients and carrier underwriters on behalf of the account team.
Assist clients in submitting first reports of claims and coordinate follow-up with carriers.
Respond to client needs on endorsements, certificates of insurance, and billing questions.
Process non-premium bearing endorsements accurately within agency guidelines.
Order, audit, and organize historical loss runs from carrier systems.
Produce accurate auto ID cards, policies, endorsements, and certificates of insurance (COI) within AMS360 once licensed.
Maintain electronic client files in an orderly, up-to-date manner according to agency standards, and follow agency Errors & Omissions (E&O) guidelines on every account.
Utilize AMS360 to run a structured workflow follow-up loop, monitoring outstanding carrier orders, client correspondence, and past-due items.
Meet agency, department, and account service goals and deadlines while managing a high-volume personal workload.
Build working knowledge of commercial rating procedures, coverages, and Heavy Construction industry operations.
Develop a full understanding of available insurance markets and how to place business within them.
Coordinate productively with clients, multi-state carriers, external vendors, and internal agency teams.
Take on special projects at management's request, and stay current on commercial insurance regulations, coverage updates, and emerging risk management technology.