Global Chapter Lead, Marketing Technologies

Chubb•Jersey City, NJ

2d•$148,500 - $214,500

About The Position

Chubb is seeking a senior technology leader to define and lead the strategy, vision, and evolution of its global Marketing Technology and digital workplace portfolio. The leader will bring deep expertise in modern marketing technologies, particularly the Adobe ecosystem, and understand emerging technologies reshaping marketing organizations. In partnership with Marketing, Communications, and business leaders, this person will shape the Marketing Technology strategy and identify opportunities to use AI, data, automation, and emerging technologies to create capabilities and improve customer, partner, and employee experiences. The role will build and develop the global technical organization responsible for delivering the strategy, uniting teams across platforms, functions, and geographies while developing talent and future leaders. It has end-to-end responsibility for engineering, delivery, production support, operations, and modernization across digital experience, marketing automation, CRM, customer data and personalization, SharePoint applications, the corporate intranet, and other marketing technologies. The leader will keep existing platforms and services stable, secure, resilient, and well supported while introducing new capabilities. The position owns the global MarTech strategy, operating model, multi-year roadmap, and investment priorities; establishes organizational structures and practices; leads portfolio planning and execution; and serves as the senior technology partner to business stakeholders. It also oversees governance, risk, financial planning, resource strategy, vendor performance, software and services spending, contracts, and license optimization. The role requires communicating portfolio health, business value, investment priorities, and risks to senior business and technology leadership. The pay range is $148,500 to $214,500, with the specific offer depending on skills and other factors. The role may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; details are available on its careers website. The pay range may be adjusted for the applicable geographic differential. Chubb is a global insurance company operating in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. Chubb states its commitment to equal employment opportunity and compliance with applicable laws and prohibits unlawful discrimination, harassment, and retaliation.

Requirements

12+ years of progressive technology leadership experience, with significant responsibility for marketing technology, digital platforms, customer experience, or enterprise applications.
Deep knowledge of the global MarTech landscape and Adobe technology ecosystem, with a strong understanding of industry trends and AI's evolving role in marketing.
Proven success building, developing, and leading high-performing global technology organizations, including through organizational and technology transformation.
Experience leading complex enterprise technology portfolios across strategy, architecture, engineering, delivery, production support, and operations.
Strong track record partnering with senior Marketing, Communications, Digital, Data, and business leaders to shape strategy and translate business priorities into technology capabilities.
Experience with CRM and marketing automation technologies such as Salesforce, along with digital experience, customer data, personalization, analytics, and content management technologies.
Strong executive presence and demonstrated financial and commercial leadership, including budgets, workforce planning, vendors, and software and services contracts.
Bachelor's degree in Computer Science, Engineering, or Information Systems, or equivalent relevant experience.

Nice To Haves

Experience in financial services or insurance is preferred.

Responsibilities

Provide strategic leadership for the Adobe technology ecosystem, CRM technologies including Salesforce, and the broader marketing technology portfolio.
Oversee digital experience, customer data and insights, personalization, content management, marketing automation, analytics, and digital workplace capabilities.
Identify opportunities to use AI and other emerging technologies responsibly to transform marketing capabilities, experiences, and ways of working.
Ensure platforms and services are secure, resilient, scalable, well supported, and continuously modernized.
Own the global MarTech strategy, operating model, multi-year roadmap, and investment priorities in alignment with Marketing, Communications, and enterprise technology objectives.
Build and develop a high-performing global organization, establishing roles, accountability, and best practices across product, architecture, engineering, delivery, and operations.
Define and implement the target operating model and chapter structure, with KPIs for delivery performance, service health, and business outcomes.
Establish consistent architecture, engineering, Agile delivery, release management, and operational practices across the portfolio.
Lead portfolio planning and prioritization, balancing business demand, engineering capacity, platform health, dependencies, and investment needs.
Drive modernization and ensure business-critical platforms, applications, data, and integrations remain reliable, secure, and effectively supported.
Partner with Marketing, Communications, and business leaders, translating business objectives into technology strategies, roadmaps, and measurable outcomes.
Ensure the MarTech portfolio meets security, privacy, accessibility, compliance, data governance, and risk-management requirements.
Own portfolio financial planning, resource strategy, vendor performance, software and services spend, contracts, and license optimization.
Communicate portfolio health, business value, investment priorities, and risks to senior business and technology leadership.