Global Chapter Lead, Marketing Technologies

Chubb•Jersey City, NJ

About The Position

Chubb is seeking a senior technology leader to define and lead the strategy, vision, and evolution of its global Marketing Technology and digital workplace portfolio. The leader will bring deep expertise in modern marketing technologies, particularly the Adobe ecosystem, and understanding of emerging technologies reshaping global marketing organizations. In partnership with Marketing, Communications, and business leaders, this person will shape strategy and identify opportunities to use AI, data, automation, and emerging technologies to enhance capabilities and customer, partner, and employee experiences. The role builds and develops a global technical organization across platforms, functions, and geographies, developing talent and future leaders and fostering a collaborative, high-performing culture. It has end-to-end responsibility for engineering, delivery, production support, operations, and modernization across digital experience, marketing automation, CRM, customer data and personalization, SharePoint applications, the corporate intranet, and other marketing technologies. The leader ensures platforms and services remain stable, secure, resilient, and well supported while introducing new capabilities.

Requirements

12 or more years of progressive technology leadership experience, with significant responsibility for marketing technology, digital platforms, customer experience, or enterprise applications.
Deep knowledge of the global MarTech landscape and Adobe technology ecosystem, and strong understanding of industry trends and AI's evolving role in marketing.
Proven success building, developing, and leading high-performing global technology organizations, including through organizational and technology transformation.
Experience leading complex enterprise technology portfolios across strategy, architecture, engineering, delivery, production support, and operations.
A strong track record partnering with senior Marketing, Communications, Digital, Data, and business leaders to shape strategy and translate priorities into technology capabilities.
Experience with CRM and marketing automation technologies such as Salesforce, as well as digital experience, customer data, personalization, analytics, and content management technologies.
Strong executive presence and demonstrated financial and commercial leadership, including budgets, workforce planning, vendors, and software and services contracts.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent relevant experience.

Nice To Haves

Experience in financial services or insurance.

Responsibilities

Provide strategic leadership for the Adobe ecosystem, CRM technologies including Salesforce, and the broader marketing technology portfolio.
Oversee digital experience, customer data and insights, personalization, content management, marketing automation, analytics, and digital workplace capabilities.
Identify opportunities to responsibly use AI and other emerging technologies to transform marketing capabilities, experiences, and ways of working.
Ensure platforms and services are secure, resilient, scalable, well supported, and continuously modernized.
Own the global MarTech strategy, operating model, multi-year roadmap, and investment priorities in alignment with Marketing, Communications, and enterprise technology objectives.
Build and develop a high-performing global organization, establishing roles, accountability, and best practices across product, architecture, engineering, delivery, and operations.
Define and implement the target operating model and chapter structure, with KPIs for delivery performance, service health, and business outcomes.
Establish consistent architecture, engineering, Agile delivery, release management, and operational practices across the portfolio.
Lead portfolio planning and prioritization, balancing business demand, engineering capacity, platform health, dependencies, and investment needs.
Drive modernization and ensure business-critical platforms, applications, data, and integrations remain reliable, secure, and supported.
Partner with Marketing, Communications, and business leaders to translate business objectives into technology strategies, roadmaps, and measurable outcomes.
Ensure the portfolio meets security, privacy, accessibility, compliance, data governance, and risk-management requirements.
Own portfolio financial planning, resource strategy, vendor performance, software and services spend, contracts, and license optimization.
Communicate portfolio health, business value, investment priorities, and risks to senior business and technology leadership.