Director, Chapter Excellence

Associated General Contractors of America•Arlington, VA

5d•Hybrid

About The Position

The Director, Chapter Excellence serves as AGC of America’s primary point of contact for chapter executives and staff. The role connects chapters to resources, addresses operational challenges, shares successful practices across the nationwide chapter network, and brings chapter needs and feedback to AGC’s national staff. The Director oversees chapter communications, professional development programs, and reporting and compliance requirements, and serves as the primary staff liaison to the Executive Leadership Council (ELC). Working across AGC departments, the Director helps ensure national programs and resources are relevant and accessible to chapters so they can strengthen operations, serve members, and support membership growth, engagement, and retention. The Director leads chapter relations and strategic support; chapter performance, reporting, and compliance; ELC governance and administrative support; chapter programs and professional development; chapter communications and engagement; and team leadership and department collaboration. The role supervises the Chapter Excellence Coordinator and collaborates with the Vice President, Chapter & Member Engagement, ELC leadership, and AGC colleagues. The position follows a hybrid schedule, with an in-office presence at AGC’s Virginia headquarters two days per week. Travel to chapter locations, AGC conferences, leadership programs, and other meetings is required; expected frequency is to be confirmed. Occasional work outside standard business hours is required to support conferences, meetings, and chapter programs.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
Five to seven years of progressively responsible experience in association management, chapter relations, membership engagement, or a related field.
Demonstrated experience managing complex stakeholder relationships, volunteer leaders, and cross-functional initiatives.
Experience developing and managing programs, operational processes, and professional development initiatives.
Strong leadership, interpersonal, communication, and problem-solving skills, including the ability to navigate sensitive issues and competing priorities.
Ability to analyze information, identify opportunities for improvement, and translate insights into actionable strategies.
Experience supervising staff, managing multiple priorities, and ensuring accountability for results.
Proficiency with association management systems, online collaboration platforms, and reporting tools.
Ability to travel as needed to support chapter meetings, programs, and AGC events.
Strong relationship management skills, including advising chapter executives, collaborating with volunteer leaders, and navigating sensitive issues.
Clear written and verbal communication, facilitation, and stakeholder engagement skills.
Program development, project management, and professional development initiative evaluation skills.
Knowledge of association operations, governance, and strategic planning.
Data analysis and reporting skills, including translating findings into practical improvements.
Organization, process improvement, and prioritization skills across multiple programs and deadlines.
Staff supervision, coaching, and accountability skills.
Proficiency with Microsoft Office.

Nice To Haves

CAE credential preferred.

Responsibilities

Serve as a primary point of contact and strategic partner for AGC chapters, building collaborative relationships with chapter executives and staff.
Identify chapter needs, challenges, and opportunities and develop strategies, resources, and solutions to strengthen chapter operations and effectiveness.
Guide chapters on operational matters, governance, strategic planning, and organizational effectiveness.
Partner with the Vice President, Chapter & Member Engagement to address chapter concerns, navigate sensitive issues, and strengthen national–chapter relations.
Facilitate communication and collaboration between chapters and AGC departments, ensuring chapter perspectives inform national initiatives and priorities.
Advance opportunities for chapter partnerships, shared services, and initiatives supporting chapter sustainability, membership growth, and retention.
Oversee chapter reporting and compliance, including accurate and timely membership additions and drops, charter compliance documentation, and charter fee payments.
Lead chapter data collection and assessment initiatives, including the annual Chapter Self-Assessment Survey, ELC Compensation Survey, and other surveys.
Analyze chapter data, performance indicators, and feedback to identify trends, challenges, and opportunities for improvement.
Develop and implement tools and resources that promote chapter operational excellence, accountability, and continuous improvement.
Serve as the primary staff liaison to the ELC and support its Board, committees, and task forces.
Coordinate ELC governance and administrative activities, including agendas, elections, budgets, financial reporting, meeting arrangements, and follow-up.
Partner with ELC leadership to advance council priorities, initiatives, and programs supporting chapter executive leadership and professional development.
Oversee planning and execution of the ELC Annual Conference and other ELC-sponsored programs in collaboration with AGC’s Meetings Team.
Develop, implement, and evaluate programs and resources that strengthen chapter leadership, staff capabilities, and operational effectiveness.
Oversee chapter-focused programs and meetings, including AGC Chapter Staff and Executive Orientation, AGC Chapter SYNC, ELC Best Practices Programs, and the National & Chapter Leadership Conference.
Lead onboarding for new chapter executives, providing tools, resources, and relationships to support success and connection with AGC of America.
Collaborate with the ELC Professional Development Committee to identify learning needs and deliver relevant professional development opportunities.
Oversee the Chapter Awards Program, promoting chapter excellence, innovation, and the sharing of successful practices.
Evaluate program participation, feedback, and outcomes to improve chapter programs and services.
Lead chapter communications strategies so chapter executives and staff receive timely, relevant, and actionable information.
Oversee Chapter Weekly, Chapter Alert, the Chapter Exchange website, and the ELC Online Community.
Promote knowledge sharing, peer connections, and collaboration among chapters.
Work with AGC departments to communicate national priorities, programs, and resources effectively to chapters.
Identify opportunities to improve communications processes, chapter engagement, and the overall chapter experience.
Lead, supervise, coach, and support the professional development of the Chapter Excellence Coordinator, setting clear expectations and accountability.
Establish priorities, manage resources, and monitor progress toward team goals and key initiatives.
Collaborate with the Vice President, Chapter & Member Engagement and departmental colleagues to advance strategic priorities and strengthen service delivery.
Build productive working relationships across AGC departments to coordinate initiatives, resolve challenges, and improve operational effectiveness.
Perform other job-related duties as assigned.