Senior Director, Chapter Impact

Blue Star Families

6d•$106,000 - $146,000•Remote

About The Position

The Senior Director, Chapter Impact serves as executive coach and regional manager for a portfolio of five to six Blue Star Families Chapters. The role directly supervises Chapter Executive Directors and develops their leadership effectiveness, executive presence, strategic thinking, community influence, relationship-building, and ability to lead sustainable organizations. The Senior Director is also accountable for Chapter performance across financial sustainability, community impact, member experience, and operational excellence. The position provides individualized coaching and leadership development, performance oversight, and strategic guidance while empowering Executive Directors to lead independently. The Senior Director partners with the Vice President and national departments, contributes specialized expertise across the Chapter network, and elevates significant personnel, resource, and organizational decisions. The role is fully remote within the continental United States and requires regular travel, including overnight travel several times a year, for Chapter visits and required organizational gatherings. Blue Star Families is a nonprofit serving military- and veteran-connected families through research-informed programs, local Chapters, and partnerships. Its mission is to make military life better for families by fostering connection, resilience, and belonging.

Requirements

Bachelor’s degree or equivalent relevant professional experience.
At least 8 years of progressive professional experience, including at least 5 years in senior leadership, executive management, strategic advisory, or comparable roles.
Demonstrated success leading organizations, major initiatives, teams, or complex stakeholder relationships.
Proven ability to coach, mentor, advise, or develop senior-level professionals and leaders.
Significant professional accomplishment and demonstrated expertise in at least one of these areas: executive influence and community leadership; entrepreneurship and strategic growth; or strategic communications and thought leadership.
Strong executive presence, credibility, interpersonal judgment, and ability to engage confidently with senior executives and influential stakeholders.
Exceptional strategic thinking and ability to help others navigate complex leadership challenges, identify opportunities, and make effective decisions.
Strong emotional intelligence, active listening, and ability to build trust while providing candid, constructive feedback.
Ability to influence, motivate, and develop others without relying exclusively on positional authority.
Experience managing performance, establishing accountability, and delivering difficult feedback.
Ability to translate professional expertise into practical, individualized coaching and measurable leadership development.
Strong communication, relationship-building, facilitation, and problem-solving skills.
Ability to balance leadership development with organizational performance expectations and management responsibilities.
Commitment to Blue Star Families’ mission and values.
Willingness and ability to travel regularly to assigned Chapters and organizational meetings.

Nice To Haves

Prior experience as a CEO, Executive Director, entrepreneur, senior executive, regional leader, or strategic advisor.
Formal executive coaching training or substantial demonstrated experience mentoring and developing senior leaders.
Experience supporting geographically distributed organizations, regional operations, or chapter-based networks.
Experience engaging influential stakeholders across corporate, civic, military, government, or philanthropic sectors.
Demonstrated success developing individuals who have advanced into positions of greater leadership responsibility or organizational influence.
Experience with organizational transformation, leadership development, or strategic growth initiatives.
Familiarity with the military community and challenges facing military-connected families.
Experience working in a remote or geographically distributed organization.
Familiarity with Salesforce or comparable organizational management systems.

Responsibilities

Serve as primary executive coach, mentor, and strategic advisor to Chapter Executive Directors.
Develop individualized leadership development plans and provide candid feedback, mentorship, and accountability.
Coach Executive Directors to strengthen leadership effectiveness, strategic thinking, executive presence, decision-making, and professional growth.
Foster continuous improvement, peer learning, and leadership excellence across the Chapter network.
Coach Executive Directors in building community influence, credibility, relationships, and recognition as voices for military families.
Develop Executive Directors’ capabilities in executive communications, public speaking, thought leadership, strategic partnerships, and community engagement.
Mentor Executive Directors in entrepreneurial thinking, opportunity identification, innovation, and strategic growth.
Provide direct management oversight for approximately five to six Chapters and establish expectations for financial sustainability, community impact, member experience, and operational excellence.
Maintain regular executive coaching, strategic performance reviews, and leadership development conversations with assigned Executive Directors.
Coach Executive Directors in fundraising, strategic partnerships, team leadership, and overall Chapter performance.
Serve as rating official for assigned Executive Directors, conduct performance evaluations, identify development needs, and recommend performance interventions subject to Vice President approval.
Provide strategic guidance on Chapter priorities, budgets, staffing, and organizational challenges while supporting Executive Director independence.
Partner with the Vice President and provide insights and recommendations on Chapter performance, leadership development, risks, and opportunities.
Collaborate with national departments to connect Chapters with resources, expertise, and support.
Share specialized expertise, leadership development, coaching, and best practices across the Chapter network.
Elevate significant personnel, resource allocation, and organizational decisions to the Vice President with recommendations.
Travel regularly to assigned Chapters and organizational meetings, including required overnight travel for offsites, leadership sessions, donor meetings, and company-wide events.
Perform other duties as assigned.