Global Care Navigator (Spanish Speaking)

Spring Health•New York, NY

About The Position

Spring Health is seeking a Spanish-speaking Global Care Navigator to support members throughout their mental health care journeys and help them connect with appropriate care. The role combines care coordination, clinical needs assessment, crisis support, and high-touch member service for people around the world. The navigator should be responsive, resourceful, empathetic, professional, and able to use sound clinical judgment while working in a fast-paced and changing environment. The role reports to the Manager of the Global Team in Clinical Operations. The required schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time, with flexibility to work at least three holidays per year. The role requires fluent Spanish and English, a master's degree in a behavioral health field, and appropriate credentials as a counselor, psychotherapist, or social worker in the applicant's U.S. state. Pay is listed at $38.46–$44.23; the posting does not specify the pay period.

Requirements

Master's degree in a behavioral health field.
Appropriate credentials as a counselor, psychotherapist, or social worker in the applicant's U.S. state.
At least 2 years of direct clinical care experience after licensure.
Excellent written and verbal English, as well as Spanish fluency, and comfort interacting with members worldwide.
Comfort using multiple computer platforms at the same time and learning new systems.
Strong active-listening and written communication skills.
Ability to provide high-touch member service and go above and beyond for members.
Ability to thrive in a fast-paced, ambiguous environment with ongoing change.
Flexibility to work at least three holidays per year.
Availability to work Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Responsibilities

Support members by phone, chat, and email in languages in which the navigator is fluent, maintaining availability during scheduled shifts.
Coordinate member care, including platform sign-up, technical troubleshooting, intake information collection, appointment scheduling and cancellation, and explanations of available services.
Conduct clinical needs assessments, develop plans of action, and refer members to an appropriate level and modality of care.
Use clinical judgment to assess and manage crises, including suicide risk, through immediate support, triage, safety planning, and follow-up.
Provide consultation, psychoeducation, empathy, and motivational support concerning mental health, substance use, and family or relationship concerns.
Conduct management consultation intake for global members and customers.
Identify and resolve barriers or disruptions to care, technical problems, and other issues submitted by members and providers.
Research and document crisis resources for members in different countries.
Learn and follow current and new workflows and policies through online and live training; workflows and policies are written and spoken in English.
Summarize patient interactions in English in Spring Health's online documentation systems.
Coordinate with internal teams to identify, report, and resolve issues and support a smooth member experience.
Participate in staff meetings, case consultations, training, and assigned special projects, including customer-facing initiatives.
Follow company policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Individual One Medical accounts for employees and dependents.
Health savings and flexible spending account plans.
Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
Paid time off policies covering vacation, sick leave, and company holidays.
Gympass wellbeing benefit, including virtual wellbeing coaching and budget management.
A four-week fully paid sabbatical after four years of employment.
Four to four-and-a-half months of fully paid parental leave.
Sponsored Bright Horizons child care, backup care, and elder care access for team members and families.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Employer-sponsored 401(k) match of up to 2% after 90 days of employment.
Up to $1,000 per calendar year in professional development reimbursement.
$200 per year in donation matching.