Global Care Navigator - (Dutch Speaking)

Spring Health•New York, NY

23h•$38 - $44

About The Position

Spring Health is hiring a Global Care Navigator to support members throughout their mental health care journey and help them connect with appropriate care. The role focuses on delivering a responsive, empathetic, professional, and high-quality member experience while understanding patient and clinician workflows. The position reports to the Manager of the Global Team in Clinical Operations. The role’s schedule is Monday to Friday, 6:00 AM to 2:30 PM ET. The target base pay range is $38.46–$44.23; the posting does not specify the pay period or currency. Individual pay may vary based on experience, location, internal pay equity, and other business considerations. Performance measures include connection to care, productivity, and member satisfaction.

Requirements

Master’s degree in a behavioral health field and appropriate licensure or certification as a counselor, social worker, psychotherapist, or psychologist in the applicant’s state or country of residence.
At least 2 years of direct clinical care experience after licensure.
Excellent written and verbal English communication skills.
Ability to use multiple computer platforms simultaneously and learn new systems.
Ability to provide high-touch member support and outstanding customer service.
Ability to thrive in a fast-paced, ambiguous environment.

Nice To Haves

Fluency in additional languages, such as Portuguese or Spanish.

Responsibilities

Support members by phone, chat, and email during assigned shifts in languages in which the employee is fluent.
Coordinate care, including assisting with platform sign-up, troubleshooting technical issues, gathering intake information, scheduling and canceling appointments, and explaining available services.
Conduct clinical needs assessments, develop action plans, and refer members to appropriate levels and modalities of care.
Use clinical judgment to assess and manage crises, including suicide risk, by providing immediate support, triage, safety planning, and follow-up.
Provide consultation, psychoeducation, empathy, and motivational support concerning mental health, substance use, and family or relationship concerns.
Engage in CIR intake and/or coaching services for global members and customers.
Identify and resolve barriers to or disruptions in care, technical issues, and other concerns raised by members and providers.
Research and document crisis resources for members in different countries.
Learn and follow current and new workflows and policies through online and live training.
Document and summarize patient interactions in English in Spring Health’s online systems.
Coordinate with internal teams to identify, report, and resolve issues that affect the member experience.
Participate in staff meetings, case consultations, training, and assigned special projects, including customer-facing initiatives.
Follow company policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Individual One Medical accounts for employees and dependents.
HSA and FSA plans.
Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication-management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Access to Gympass wellbeing services.
A fully paid four-week sabbatical after four years of employment.
Four to four-and-a-half months of fully paid parental leave.
Sponsored access to Bright Horizons child care, backup care, and elder care.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Employer-sponsored 401(k) match of up to 2% after 90 days of employment.
Flexible work arrangements.
Focus Fridays with no meetings.
Up to $1,000 per calendar year for professional development reimbursement.
Up to $200 per year in donation matching.