Global Care Navigator - Netherlands (Remote)

Spring Health • New York, NY

1d • Remote

About The Position

Spring Health is seeking a Global Care Navigator/Support Coordinator to support members throughout their mental health care journeys and help them connect with appropriate care. The role focuses on delivering a responsive, empathic, professional, and high-quality member experience, while maintaining a deep understanding of patient and clinician workflows. The position reports to the Manager of the Global Team in Clinical Operations and works Monday through Friday, 12 p.m. to 8 p.m. CEST.

The navigator supports members through phone, chat, and email in fluent languages; coordinates care and appointments; conducts clinical needs assessments; and uses clinical judgment to respond to crises, including suicide risk. The role also includes providing consultation and psychoeducation, supporting global intake or coaching services, resolving barriers to care, documenting interactions in English, and coordinating with internal teams. The position requires a master's degree in a behavioral health field and relevant professional credentials, as well as at least two years of direct clinical care experience after licensure.

Requirements

• Master's degree in a behavioral health field.
• Appropriate credentials as a counselor, psychotherapist, social worker, or psychologist in the applicant's state or country of residence.
• At least 2 years of direct clinical care experience after licensure.
• Fully bilingual in written and spoken English and Dutch, as stated in the role introduction.
• Excellent written and verbal English and French communication skills, as stated in the expectations section.
• Comfort using multiple computer platforms simultaneously and learning new systems.
• Ability to provide a high-touch member experience and outstanding customer service.
• Ability to thrive in a fast-paced and ambiguous environment.

Nice To Haves

• Fluency in additional languages, such as Portuguese or Spanish.

Responsibilities

• Support members through incoming phone, chat, and email interactions during assigned shifts, using languages in which the navigator is fluent.
• Coordinate care, including assisting with platform sign-up, troubleshooting technical issues, gathering intake information, scheduling or canceling appointments, and explaining available services.
• Conduct clinical needs assessments, develop an action plan for each member, and refer members to an appropriate level and modality of care.
• Use clinical judgment to assess and synthesize information in member crises, including suicide risk, and provide in-the-moment support, triage, safety planning, and follow-up.
• Provide consultation, psychoeducation, empathy, and motivational assistance concerning mental health, substance use, and family or relationship concerns.
• Engage in CIR intake and/or coaching services for global members and customers.
• Identify and resolve barriers or disruptions to care and technical issues raised by members and providers.
• Research and document crisis resources for members in different countries.
• Learn current and new workflows and policies through online and live training; workflows and policies will be written and spoken in English.
• Summarize patient interactions in English in Spring Health's online documentation systems.
• Coordinate with internal teams to identify, report, and resolve issues and support a smooth member experience.
• Participate in staff meetings, case consultations, training, and assigned special internal projects, including customer-facing initiatives.
• Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.

Benefits

• Supplementary health insurance, with dependent coverage available where required; specific plan details vary by country.
• Access to Spring Internal: 20 no-cost therapy sessions for the employee and dependents within 60 days of the start date.
• Professional Development Reimbursement for relevant learning and development expenses.
• Spring Renewal Sabbatical Program: four weeks of fully paid sabbatical leave after four years with Spring Health.

What This Job Offers

• Job Type: Full-time