Glass Services Technician

Tire Discounters, Inc.•Huntsville, AL

5d•Onsite

About The Position

Chips Auto Glass, a Tire Discounters company, is hiring Automotive Glass Technicians for a mobile role that involves working both in the shop and at customer locations. Technicians install and replace vehicle glass while meeting AGRSS and DOW fitting and adhesive processes and maintaining high standards for safety, quality, and customer service. The role requires independent work as well as collaboration with other technicians and leadership. The company provides tools, paid training, and company-paid AGRSS certification.

Requirements

AGRSS certified, or able to become certified within six months.
High school diploma or equivalent.
Meet productivity and quality standards, including five installs per day.
Follow Chips Auto Glass policies and procedures on every job.
Meet physical requirements, including lifting and carrying up to 75 pounds for short periods multiple times a day, adequate upper-extremity range of motion, and standing for extended periods.
Ability to work at elevated heights.
Safely operate a commercial vehicle, obey traffic laws and company safety policies, and hold a valid driver's license with a driving record that meets company requirements.
Follow company personal protective equipment policies, including use of safety glasses, uniform, approved footwear, and nitrile gloves.
Safely handle sharp tools, razor blades, and hazardous chemicals.
Remain flexible with work hours and days as workload and business demands change.
Work collaboratively with technicians and leadership and assist them daily.
Work outdoors in both cold and hot weather.
Maintain a professional appearance and keep company vehicles maintained and clean.
Demonstrate self-motivation, organization, and time-management abilities.
Complete assigned training and certifications within the allotted timeframe.
Work independently with minimal supervision.
Ability to work Saturdays.
Be authorized to work in the USA.
Do not smoke in the company van or on customers' property.

Nice To Haves

Three or more years of equivalent experience preferred.

Responsibilities

Install vehicle glass using cold knives, extractors, and fiber line, following AGRSS and DOW fitting and adhesive processes.
Complete Chips Auto Glass services independently in the shop or mobile shop, efficiently and with a focus on safety, quality, and customer service.
Process work orders and customer administration, and communicate with customers through company systems.
Safely operate a company fleet vehicle to and from customer locations.
Mentor, train, and assist other technicians.
Communicate with scheduled customers in person, by text, or by phone.
Perform dynamic recalibration of Advanced Driver Assistance Systems using Autel Scan Tools and processes.
Install power window regulators and replace side and back window glass.
Demonstrate and share knowledge of the Auto Safety Council (AGRSS) fitment process.
Adapt to schedule changes and work with Customer Advocates and Dispatch to assist customers promptly.
Cut and install flat glass as needed.
Provide customers with status updates for each scheduled repair or replacement.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Chips Auto Glass promotional items to customers.
Report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager.
Perform other duties assigned by the Glass Service Manager.