Cloverkey 136 - F/T Gift Shop Shift Supervisor (Brigham & Women's Hospital) - $19/hr.

Cloverkey LLC•Boston, MA

13d•Onsite

About The Position

Cloverkey is hiring a Gift Shop Shift Supervisor to support operations at the Brigham & Women's Hospital gift shop. The role assists the Store Manager with sales objectives, customer service, staff training, merchandising, inventory, cash handling, and store security. Shift Supervisors also help ensure the shop opens when a Sales Associate cannot secure a replacement and the Store Manager cannot work scheduled hours. The hospital gift shop is open Monday through Friday from 7:00 AM to 8:00 PM and Saturday and Sunday from 9:00 AM to 7:00 PM. The work is primarily inside a climate-controlled building and is self-paced, while requiring the ability to work quickly and accurately in an often fast-paced, demanding area. Required hospital testing includes a QuantiFERON Gold test, proof of MMR vaccination, and proof of COVID-19 vaccination.

Requirements

High school diploma or equivalent.
Previous retail experience, preferably one year.
Cash handling experience, preferably one year.
Supervisory experience, preferably six months to one year.
Basic computer skills.
Ability to stand for long periods.
Strong customer service skills and ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including upselling and cross-selling products.
Effective time management skills to prioritize tasks and meet deadlines.
Ability to meet hospital testing requirements: QuantiFERON Gold test, proof of MMR vaccination, and proof of COVID-19 vaccination.

Nice To Haves

Familiarity with point-of-sale tracking technology.

Responsibilities

Help customers by providing information, answering questions, obtaining requested merchandise, completing payment transactions, and preparing merchandise for delivery.
Assist the Store Manager in meeting or exceeding sales plans and target metrics.
Ensure consistent execution of company marketing and visual presentation.
Set up advertising displays and arrange merchandise to promote sales.
Train staff to drive sales through product knowledge and customer service standards.
Ensure compliance with policies and procedures and report concerns to the Store Manager.
Maintain inventory controls, facilitate inventory transactions and bulk counts as directed by senior management, and receive product shipments as required.
Secure the store at closing by checking doors, alarms, and safes.
Handle personal cash drawer responsibilities, including counting the register at the start of each shift and coordinating drawer counts during shift changes.
Follow company payment policies for credit cards, cash, payroll deduction, and hospital charge accounts; document cash overages or shortages and promptly report unexplained differences over $10 to the Store Manager.
Ensure the gift shop opens when Sales Associates cannot secure a replacement and the Store Manager cannot work scheduled hours.
Maintain a clean and tidy workspace, including supervising cleaning services.
Perform other responsibilities as required.