Cloverkey 114 - P/T Gift Shop Sales Associate at Wellstar North Fulton Hospital

Cloverkey LLC•Roswell Township, SD

5d•Onsite

About The Position

The Sales Associate delivers customer service, supports store goals, maintains a clean gift shop, and handles cash transactions. The role includes assisting customers, following company and hospital policies, and building positive relationships with hospital contacts and volunteers. The position is part-time, approximately 15 hours per week, with alternating weekends. Scheduled hours are Monday through Friday, 12:30 PM–5:30 PM, and Saturday through Sunday, 10:45 AM–3:15 PM. The Sales Associate helps meet daily and monthly sales objectives, supports store events as directed, and works scheduled shifts to keep the store within its budgeted hours. The role also requires maintaining store cleanliness and appearance, following infection-prevention cleaning requirements, accurately managing register cash and payments, and adhering to workplace policies and supervisor instructions.

Requirements

High school diploma or equivalent.
Strong customer service skills and ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including the ability to upsell and cross-sell products.
Effective time management skills to prioritize tasks and meet deadlines.
Ability to stand for long periods of time.

Nice To Haves

Previous experience in gift sales or a related field.

Responsibilities

Greet each customer upon entering the gift shop, provide exceptional service, thank customers for purchases, and invite them back.
Work toward store performance objectives and daily and monthly sales goals.
Follow Corporate and Store Manager directions for supporting store events.
Clock in and out according to the scheduled work slot to help keep the store within its budgeted weekly hours.
Maintain a clean and tidy store, including dusting shelves, removing trash, cleaning spots, and organizing and displaying items according to corporate standards.
Follow gift shop cleaning schedules and instructions, including any infection-prevention cleanliness requirements.
Count the register drawer at the start of each shift and accurately handle personal cash transactions.
When shifts change, count the register drawer with the incoming employee or Store Manager present.
Follow company policies for accepting credit cards and other forms of payment, including cash, payroll deduction, and hospital charge accounts.
Document cash overages or shortages according to company policy and immediately notify the Store Manager of unexplained differences greater than $10.
Follow hospital and Cloverkey policies concerning personal appearance, attendance, and customer service.
Adhere to work schedules, store procedures, hospital policies, and supervisor instructions while supporting sales and customer service goals.
Know the hospital contact and maintain a good relationship with that contact.
Respect and understand the role of hospital and gift shop volunteers, where applicable.