Cloverkey 115 - P/T Gift Shop Sales Associate at NWM Central DuPage Hospital - $15/hr.

Cloverkey LLC•Winfield, IL

3h•Onsite

About The Position

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a P/T Sales Associate who embodies these qualities and is ready to take our accounting area to the next level. The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers. This is a part-time position with 20-25 hours per week and flexible availability for days, evenings, weekends, and holidays.

Requirements

High School Diploma or equivalent
Must be at least 18 years of age
Stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Nice To Haves

Previous experience in gifts sales or a related field is preferred

Responsibilities

Provide exceptional customer service to every customer who enters the gift shop, including greeting every customer upon entry, thanking them for their purchase, and inviting them back as they exit.
Meet store performance objectives, including daily and monthly sales goals.
Follow Corporate and Store Manager directions for supporting events.
Clock in and out according to scheduled work slots to ensure the store stays within its budgeted hours allotment for the week.
Ensure the store is clean and looks its best, including dusting shelves, removing trash, organizing and displaying items according to corporate standards, and maintaining general cleanliness.
Adhere to special cleanliness requirements related to infection prevention and clean surfaces as per the gift shop schedule and instructions.
Handle cash transactions accurately, including counting down the register drawer at the start of every shift and during shift changes.
Follow company policy for taking credit cards and other forms of payment.
Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
Follow hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
Demonstrate knowledge of the hospital contact and the importance of maintaining a good relationship with the hospital.
Show respect for and understanding of the role of volunteers in the hospital and in the gift shop.