Cloverkey 136 - F/T Gift Shop Assistant Store Manager (Brigham & Women's Hospital)

Cloverkey LLC•Boston, MA

5d•Onsite

About The Position

Cloverkey is hiring an Assistant Store Manager for its gift shop at Brigham & Women's Hospital. The Assistant Manager steps into the Store Manager’s role when needed and usually works when the Store Manager is not scheduled, providing manager-level coverage during as many operating hours as possible. The role requires understanding the Store Manager’s primary operational responsibilities so they can be handled in the Store Manager’s absence. The hospital gift shop is open Monday through Friday from 7:00 AM to 8:00 PM and Saturday and Sunday from 9:00 AM to 7:00 PM. The position works primarily inside a climate-controlled building. The work pace is self-directed and requires working quickly and accurately in a sometimes fast-paced, demanding environment. Hospital-required testing and documentation include a QuantiFERON Gold test, proof of MMR immunization, and proof of COVID-19 vaccination. Physical demands include continuous standing, walking, bending, squatting, kneeling, reaching, grasping, and fine manipulation. The role also involves lifting and carrying merchandise, with occasional pushing and climbing.

Requirements

High school diploma or equivalent.
Strong customer service skills and the ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including the ability to upsell and cross-sell products.
Effective time management skills to prioritize tasks and meet deadlines.
Ability to stand for long periods of time.
Complete a QuantiFERON Gold test and provide proof of MMR immunization and COVID-19 vaccination, as required by the hospital.

Nice To Haves

One year of previous retail experience is preferred.
One year of cash-handling experience is preferred.
Basic computer skills; familiarity with point-of-sale tracking technology is a plus.

Responsibilities

Help customers by providing information, answering questions, obtaining requested merchandise, completing payment transactions, and preparing merchandise for delivery.
Assist the Store Manager in meeting or exceeding sales plans and target metrics.
Ensure consistent execution of company marketing and visual presentation.
Set up advertising displays and arrange merchandise on counters or tables to promote sales.
Train staff to drive sales through product knowledge and customer service development.
Ensure compliance with policies and procedures and report concerns to the Store Manager.
Maintain inventory controls, facilitate inventory transactions and bulk counts as directed by senior management, and receive product shipments as required.
Secure the store at closing by checking doors, alarms, and safes.
Handle personal cash responsibilities, including counting the register drawer at the start of each shift and participating in drawer counts during employee shift changes.
Follow company procedures for accepting credit cards and other payments, document cash overages or shortages, and promptly report unexplained differences greater than $10 to the Store Manager.
In the Store Manager’s absence, make bank deposits and obtain register change as needed.
Maintain daily records of store sales, damages, deposit logs, scheduling, employee discounts, and new-hire paperwork.
Ensure the gift shop opens when Sales Associates cannot secure a replacement and the Store Manager cannot work scheduled hours.
Maintain a clean and tidy workspace, including supervising cleaning services.
Perform other responsibilities as required.