Gift Shop Manager

NNGE•Flagstaff, AZ

4d•Onsite

About The Position

The Gift Shop Manager is responsible for the daily operation of the gift shop, including staffing, store readiness, customer service, sales transactions, inventory, merchandise presentation, and compliance with company standards. The manager sets goals and sales objectives, establishes work schedules, supervises and trains team members, verifies payroll hours, evaluates performance, and addresses employee performance through coaching, retraining, and progressive discipline. The role supports gift shop marketing activities, maintains vendor relationships and customer coupon records, monitors inventory and merchandise pricing and presentation, and ensures grocery items meet rotation, sanitation, and health standards. The manager communicates shop activities to the management team and other departments through meetings and reports, schedules deep cleaning, maintains professional knowledge, protects confidential information, and follows company and Environmental, Health, and Safety programs. Extra shifts and hours may be required to maintain regular operations.

Requirements

Bachelor’s degree in a related field.
Five years of retail experience, including two years in a lead or supervisory capacity.
Must be at least 21 years of age.
Must have no felony, theft, or stealing convictions.
Must successfully pass a pre-employment drug/alcohol screen and background investigation, and obtain and maintain a gaming license.
Knowledge of all areas of retail operations, basic accounting, math, record keeping, business English, spelling, grammar, punctuation, and arithmetic.
Extensive product knowledge to support a professional sales approach.
Knowledge and skill in supervisory and management techniques.
Proficiency with Windows-based word-processing, spreadsheet, and database software, specifically Outlook, Word, Excel, Access, and PowerPoint.
Skill in supervising, training, and evaluating assigned staff.
Exceptional customer service skills, including phone etiquette and professional resolution of customer complaints.
Strong organizational, interpersonal, and time-management skills.
Effective verbal and written communication skills.
Ability to interact and maintain good working relationships with people from varied social and cultural backgrounds.
Ability to maintain confidentiality and establish professional relationships with coworkers at all levels.
Ability to work independently, meet strict timelines, make sound decisions, and exercise independent judgment.
Ability to handle money accurately and count cash proficiently.
Ability to learn company training materials.
Ability to operate a cash register, credit card machine, and POS system accurately and efficiently in a fast-paced environment.
Ability to work with minimal supervision and demonstrate self-motivation, initiative, and accountability.

Nice To Haves

Navajo preference.

Responsibilities

Manage the daily operation of the department, ensuring approved staffing levels, adequate stock, and opening during approved business hours.
Prepare and maintain short- and long-term goals and objectives for the gift shop.
Greet and assist guests, work sales floor shifts, and accurately process guest payments using cash registers and credit card machines.
Ensure cashier duties, sales recording, and accounting procedures are performed properly.
Assist employees with discounts, returns, and other transaction issues.
Supervise, train, mentor, and coach department employees on standards, security procedures, operations, safe work methods, merchandise, and skill development.
Establish work schedules to maintain appropriate staffing levels for customer demand.
Enforce department standards, policies, and team member expectations; coach, retrain, and apply progressive discipline as required.
Complete timely and detailed performance evaluations and verify department payroll hours.
Ensure compliance with company policies, including uniform and grooming standards.
Assist in implementing policies, procedures, programs, and systems in accordance with marketing objectives.
Respond professionally and promptly to customer questions and concerns and work toward positive resolutions.
Maintain positive vendor relationships and accurate, accountable inventory of gift shop supplies.
Oversee merchandise stocking, display, presentation, pricing, shelf organization, and inventory levels.
Ensure grocery items are rotated properly and meet or exceed sanitation and health standards and guidelines.
Maintain a database of customer coupons and coupon redemptions.
Establish sales goals and objectives to maximize gift shop revenues.
Coordinate regular staff meetings and communicate gift shop marketing activities.
Keep management and other departments informed of gift shop activities by attending meetings and submitting reports.
Schedule and ensure completion of routine deep-cleaning projects.
Maintain professional and technical knowledge through research, seminars, workshops, classes, conferences, publications, and professional networks.
Maintain confidentiality of privileged information and contribute to team efforts and related results.
Maintain knowledge of and ensure compliance with company, Environmental, Health, and Safety Management Programs and policies.
Work extra shifts and hours as needed to maintain regular business operations.
Perform other duties as assigned.