Cloverkey #149 - Gift Shop Sales Associate (PT) at Baylor Scott & White MC-Centennial

Cloverkey LLC•Frisco, TX

1d•Onsite

About The Position

Cloverkey is seeking a part-time Gift Shop Sales Associate for the hospital gift shop at Baylor Scott & White MC-Centennial. The Sales Associate delivers customer service, supports store goals, keeps the store clean, handles cash transactions, assists customers, follows company and hospital policies, and maintains positive relationships with hospital contacts and volunteers. The scheduled shift is Sunday from 11:00 a.m. to 3:00 p.m., for four hours per week. The shop is open Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday and Sunday from 10:00 a.m. to 4:00 p.m. Required health testing includes a 10-panel drug screen, QuantiFERON Gold TB test, and influenza vaccine.

Requirements

High school diploma or equivalent.
Strong customer service skills and ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including the ability to upsell and cross-sell products.
Effective time management skills to prioritize tasks and meet deadlines.
Ability to stand for long periods of time.
Previous experience in gift sales or a related field is preferred.

Nice To Haves

Previous experience in gift sales or a related field.

Responsibilities

Provide exceptional customer service by greeting customers when they enter, thanking them for purchases, and inviting them to return.
Meet store performance objectives and support corporate and Store Manager directions for events.
Clock in and out according to the scheduled work slot to help keep store hours within the weekly budget.
Keep the store clean and tidy, including dusting shelves, removing trash, cleaning spots, organizing and displaying items to corporate standards, and following infection-prevention cleanliness requirements.
Clean surfaces according to the gift shop schedule and instructions.
Handle personal cash responsibilities, including counting the register drawer at the start of each shift and, during shift changes, counting it with the incoming employee or Store Manager present.
Follow company policy when accepting credit cards and other forms of payment, including cash, payroll deduction, and hospital charge accounts.
Record cash overages or shortages according to company policy and immediately notify the Store Manager of unexplained differences greater than $10.
Follow hospital and Cloverkey policies for personal appearance, attendance, and customer service, and follow supervisor instructions and the work schedule.
Support gift shop sales and demonstrate knowledge of store operations, hospital policies, and customer service expectations.
Know the hospital contact and maintain a good relationship with that contact.
Respect and understand the role of hospital and gift shop volunteers, when applicable.