Patient Access Coordinator - Baylor, Scott & White Dallas

Towne Park • Dallas, TX

6d • Onsite

About The Position

The Patient Access Coordinator, described in the posting as the Visitor Management Concierge, welcomes and greets patients, visitors, and vendors at hospital entrances. The role supports a safe and secure environment in collaboration with Baylor Scott & White Public Safety and contributes to the patient and visitor experience. It checks in entrants, provides visible badges, enters visitor information into the hospital database while protecting privacy under HIPAA and PHI standards, monitors hospital-provided screening equipment, and reports suspicious activity to Public Safety. The coordinator also helps patients and guests with questions and directions and follows established access-control and visitor-management procedures.

The work schedule depends on hospital business volumes and may include morning, afternoon, and weekend shifts. The listed current shift times are 4:45 a.m.–1:00 p.m. and 12:45 p.m.–9:00 p.m.; schedule details will be discussed during the interview. The role may require nights, weekends, and holidays as assigned. The majority of work is in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures.

Requirements

• High school diploma or GED preferred.
• Must be at least 18 years old and pass a criminal background check and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott & White.
• Related customer service experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to multitask, prioritize tasks, and remain calm in stressful situations.
• Ability to de-escalate and remain calm under pressure.
• Ability to work independently.
• General typing and/or basic computer skills.
• Strong communication and interpersonal skills, including the ability to interact effectively with people from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.
• Ability to work varying shifts, including nights, weekends, and holidays as assigned.
• Ability to work in inclement weather and various weather extremes.
• Ability to talk or hear; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Ability to exert up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.

Responsibilities

• Check in visitors, vendors, and patients and provide visible badges for their time in the hospital.
• Enter visitor information accurately into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow the applicable workflows.
• Promptly report suspicious activity to Public Safety for evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions about the facility or its services.
• Maintain vigilance, professionalism, and customer service while following safety protocols and procedures.
• Regulate patient and visitor access according to Towne Health and Baylor Scott & White policies.
• Follow Visitor Management procedures and protocols.
• Monitor the condition of the physical area and promptly report issues below standard to management.
• Perform other duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED