Patient Access Coordinator - Baylor Scott & White Health: All Saints Medical Center

Towne Park•Fort Worth, TX

5d•$18 - $20•Onsite

About The Position

The Visitor Management Concierge welcomes and greets patients, visitors, and vendors at hospital entrances in a friendly, efficient, and courteous manner. The role works directly with Baylor Scott and White Public Safety to help maintain a safe and secure environment and contribute to the patient and visitor experience. The coordinator checks in patients, visitors, and vendors; provides visible badges for their time in the hospital; enters visitor information into the hospital database while protecting patient privacy under HIPAA and PHI standards; and monitors Baylor-provided screening equipment according to established workflows. The role also assists guests with directions and facility or service questions, reports suspicious activity to Public Safety, and alerts management when the physical area is below standard. The position follows established practices and procedures, with work checked or verified frequently. The role requires varying shifts, including nights, weekends, and holidays as assigned. Typical shift times are 1:00 p.m. to 9:00 p.m.; preferred weekend availability will be discussed during the interview. Work is primarily in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures.

Requirements

Related customer service experience and/or training, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Must pass a criminal background check and drug screen.
Must obtain immunizations and medical tests as required by Baylor Scott and White.
Ability to read and write standard English.
Ability to multitask, prioritize tasks, and remain calm in stressful situations.
Ability to de-escalate and remain composed under pressure.
Ability to work independently.
General typing and/or basic computer skills.
Strong communication and interpersonal skills, including the ability to interact effectively with people from diverse backgrounds.
Attention to detail and consistent adherence to safety protocols.
Ability to work varying shifts, including nights, weekends, and holidays as assigned.
Ability to work in inclement weather and varying weather extremes.
Ability to talk or hear regularly; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Check in visitors, vendors, and patients and provide badges for their time in the hospital.
Enter visitor information accurately into the hospital database while maintaining privacy in compliance with HIPAA and PHI standards.
Monitor screening equipment provided by Baylor and follow the applicable workflows.
Promptly report suspicious activity to Public Safety.
Assist patients and guests with inquiries, directions, and initial questions about the facility or its services.
Maintain vigilance, professionalism, customer service, and compliance with safety protocols and procedures.
Regulate patient and visitor access in accordance with Towne Health and Baylor Scott and White policies.
Follow Visitor Management procedures and protocols.
Monitor the physical area and promptly report conditions below standard to management.
Perform other duties as assigned.