Patient Access Coordinator - Medical Receptionist

Coon Rapids • Coon Rapids, MN

2d • Onsite

About The Position

The Patient Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role greets and checks in clients at the clinic, completes scheduling and enrollment tasks in person and over the phone, supports emergency response and preparedness efforts, and provides empathetic, professional customer service. The coordinator works with clients, families, and clinicians to support enrollment and scheduling, handles insurance eligibility and co-payments, maintains client records, and helps manage referrals, waitlists, treatment-room schedules, and basic clinic operations. The role is based at Fraser Coon Rapids, Minnesota, and is full-time, Monday through Thursday from 9:30 AM to 6:00 PM and Friday from 8:30 AM to 5:00 PM. Compensation is $20.00–$21.00 per hour, depending on qualifications.

Requirements

• High school diploma or equivalent required.
• Commitment to promoting diversity, multiculturalism, and inclusion, with a focus on culturally responsive practice, internal self-awareness, and reflection.

Nice To Haves

• Bachelor of Arts or Bachelor of Science in sociology, psychology, or a related field.
• At least one year of related experience is preferred, such as intake, scheduling, health care, insurance, or customer service experience.

Responsibilities

• Greet and check in clients and visitors in a friendly and professional manner.
• Answer phones and assist clients with scheduling appointments.
• Verify insurance eligibility and collect co-payments.
• Maintain accurate client records, including insurance and demographic information.
• Coordinate with clinicians to support client enrollment and scheduling.
• Assist clients and families with questions about services and available resources.
• Manage referral lists and waitlists to help fill open appointments.
• Monitor treatment-room scheduling and assist with basic clinic operations.
• Participate in emergency response efforts as part of the First Response Team.
• Provide timely, professional, and courteous in-person and telephone support.
• Communicate sensitively and professionally with clients and families about their individual needs.
• Use and schedule adjunct interpreter services.
• Proactively work referrals and waitlists to offer available scheduling options and meet basic clinician productivity expectations and scheduling targets.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Plan (EAP).
• Life, AD&D, and voluntary life insurance.
• Long-term disability, accident insurance, critical illness insurance, and hospital indemnity insurance.
• Pet insurance.
• 403(b) retirement plan with company match.
• Five weeks of paid time off annually, including 18 days of PTO and 9 paid holidays.
• Opportunities for community involvement in Fraser-organized events.
• Career growth opportunities.
• Employee referral bonuses.
• Training, licensure support, leadership pathways, and opportunities to advance.
• Wellness programs and flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED