Patient Access Associate Health Center
About The Position
Inova Lorton Health Center is seeking a full-time Patient Access Associate to support patient access and administrative operations. The role follows Inova Health System’s Service Excellence standards and includes admitting and scheduling patients, verifying insurance, and providing financial counseling. The schedule is 3:00 p.m. to 11:30 p.m., Monday through Friday, with shifts every other weekend. The associate registers patients, verifies identity and insurance, collects and enters basic information, scans documents, answers phones, and uses electronic medical record and eligibility tools. The role also supports referrals, case management and utilization review coordination, routine transport requests, patient kiosk check-in, patient communications, and compliance with HIPAA, OSHA, and applicable regulations. Additional duties may be assigned.
Requirements
- High school diploma or GED.
Nice To Haves
- One year of customer service experience or one year of experience in a healthcare setting.
Responsibilities
- Register patients; verify identity and insurance; collect basic information; enter demographics; and scan forms and identification.
- Answer phones, scan documents, and use electronic medical record and eligibility tools.
- Notify case managers and document referrals; route referrals as appropriate.
- Provide estimates and collect payments.
- Verify basic insurance eligibility and coverage.
- Answer routine patient questions and escalate concerns or issues.
- Assist patients with kiosk check-in and troubleshoot basic kiosk issues.
- Provide appointment and billing information and communicate with empathy.
- Schedule routine appointments.
- Request routine transport and confirm details.
- Flag duplicate records and coordinate with Health Information Management.
- Flag cases needing utilization review.
- Comply with HIPAA, OSHA, and other applicable federal and state regulations.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
- Education assistance up to $5,250 per year.
- Student loan assistance up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
