Patient Access Associate
About The Position
The Patient Access Associate (PAA) serves as the first point of contact for patients and visitors, creating a respectful, compassionate, and welcoming environment. This role supports front-of-house operations, including patient registration, basic scheduling, foundational revenue cycle activities and helping to control building access for visitors and deliveries. The PAA plays a key role in maintaining smooth patient flow, ensuring accurate documentation, and delivering exceptional customer service across all clinic areas. This position requires the ability to effectively balance organizational priorities with patient needs. Spectra Health provides job opportunities, salaries and benefits, training, promotions, facilities, and other conditions of employment without discrimination based on race, color, national origin, religion, sex, age, disability, genetic information, or any other characteristic protected by federal or state laws. Spectra Health does not retaliate against applicants, employees, or former employees for filing a charge or complaint of discrimination, participating in a discrimination investigation or lawsuit, or opposing discrimination.
Requirements
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to work in a multi-tasking environment with professionalism and accuracy
- Basic knowledge of Windows and Office applications
- Previous experience in customer service or healthcare setting
- Ability to maintain confidentiality and comply with HIPAA standards
Nice To Haves
- Knowledge of medical terminology
- Experience working with diverse populations
- Past clerical experience in a health or dental care setting
- Knowledge of EPIC electronic health record
Responsibilities
- Greet and direct patients, visitors, and vendors in a professional, friendly, and respectful manner.
- Serve as the primary point of contact for general inquiries and wayfinding.
- Answer incoming phone calls, route messages, and provide answers to basic questions.
- Schedule patient appointments.
- Facilitate accurate and complete registration at every visit.
- Record and update demographic and insurance information.
- Obtain and document required consent forms.
- Educate patients on Spectra Plan eligibility and collect necessary information.
- Resolve basic registration issues and escalate complex concerns appropriately and promptly.
- Verify current insurance and co-pay information with patients and/or other systems. Collect copayments, nominal fees, and balances due as applicable.
- Assist with distribution of courier mail, packages, faxes, and internal communications.
- Work with interpreters as needed for patient appointments.
- Manage assigned work queues.
- Prepare and mail billing and collection notices as directed.
- Provide general revenue cycle assistance including directing patients to the correct contact, explaining the difference in pending vs. posted charges, communicating total outstanding balances, and assisting with setting up a payment plan or directing patients to financial counseling.
- Support staffing as needed in both Spectra Health primary clinic locations (Grand Forks and Larimore North Dakota).
- Contribute to organizational improvement activities by maintaining satisfactory performance on departmental key performance indicators (KPIs).
- Perform other duties as deemed necessary by the Patient Access Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
