GI Care Coordinator II - LPN

Medical University of South Carolina • Charleston, SC

8d • Hybrid

About The Position

The GI Care Coordinator - LPN supports multiple high-volume outpatient gastroenterology clinics on a 40-hour Monday-Friday schedule. This highly organized, adaptable role manages a high volume of Epic In-Basket tasks and helps maintain efficient patient and provider communication, timely triage, rapid follow-up, and high-quality gastroenterology care. The coordinator triages calls about gastrointestinal symptoms, processes medication refill requests, responds to patient advice inquiries, and coordinates medication prior authorizations. The role also supports RNs with care coordination and transitions after testing, procedures, and hospitalizations to ensure appropriate patient follow-up.

The position is onsite for the first six months, and the employee must live locally in or near the Charleston region of South Carolina. Remote work is available after six months, with occasional onsite requirements after orientation and the six-month training period. The role requires effective verbal and written communication, professional and customer-focused conduct, computer literacy, and the ability to manage high case volumes for multiple providers and clinics.

Requirements

• Graduate from an accredited Practical Nurse program.
• At least six months of patient care experience.
• Current South Carolina LPN license or compact state license.
• Current American Heart Association Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification.
• Demonstrated commitment to patient-centered care through effective communication, professional demeanor, and strong interpersonal skills.
• Ability and motivation to articulate and support the department's philosophy of excellent guest relations.
• Effective verbal and written communication skills.
• Computer literacy.
• Must live locally in or near the Charleston region of South Carolina.

Responsibilities

• Manage a high volume of Epic In-Basket tasks for multiple outpatient gastroenterology providers and clinics.
• Triage calls about gastrointestinal symptoms, including constipation, nausea, reflux, abdominal pain, and medication side effects.
• Process medication refill requests.
• Respond to patient advice inquiries.
• Coordinate prior authorizations for medications.
• Support RNs with care coordination and transitions of care after testing, procedures, and hospitalizations.
• Ensure patients receive appropriate follow-up.
• Maintain efficient patient and provider communication and timely triage and follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed