GI Care Coordinator II - LPN

Medical University of South Carolina • Charleston, SC

6d • Remote

About The Position

The GI Care Coordinator - LPN supports multiple high-volume outpatient gastroenterology clinics and providers, managing a substantial volume of Epic In-Basket tasks. The role helps maintain efficient patient and provider communication, timely triage and follow-up, and high-quality gastroenterology care. It requires an organized, adaptable team member with strong customer service skills who can manage high case volumes.

Responsibilities include triaging calls about gastrointestinal symptoms and medication side effects, processing medication refill requests, responding to patient advice inquiries, and coordinating medication prior authorizations. The coordinator also supports RNs with care coordination and helps organize transitions of care after tests, procedures, and hospitalizations to ensure patients receive appropriate follow-up.

The schedule is 40 hours per week, Monday through Friday. The position is onsite for the first six months and requires the employee to live locally in or near the Charleston region of South Carolina. After six months, the role is remote, with occasional onsite requirements following orientation and training.

Requirements

• Graduate of an accredited Practical Nurse program.
• At least six months of patient care experience.
• Current South Carolina LPN license or compact-state license.
• Current American Heart Association Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification.
• Demonstrated commitment to patient-centered care, including effective communication, professional demeanor, and strong interpersonal skills.
• Ability and motivation to support the department’s philosophy of excellent guest relations.
• Effective verbal and written communication skills.
• Computer literacy.
• Must live locally in or near the Charleston region of South Carolina.

Responsibilities

• Manage high volumes of Epic In-Basket tasks for multiple outpatient gastroenterology clinics and providers.
• Triage calls about gastrointestinal symptoms, including constipation, nausea, reflux, abdominal pain, and medication side effects.
• Process medication refill requests.
• Respond to patient advice inquiries.
• Coordinate prior authorizations for medications.
• Support RNs with care coordination and transitions after testing, procedures, and hospitalizations.
• Ensure patients receive appropriate follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree