German-Speaking Technical Customer Support Specialist (m,f) – Remote in Bulgaria : POS solution
About The Position
We are partnering with a leading international customer experience provider to recruit German-speaking Technical Customer Support Specialists for an exciting payments and POS solutions project in Bulgaria. In this role, you will provide technical and customer support for merchants and partners, assisting with payment terminals, ATMs, and related technical services. You will ensure smooth onboarding, timely issue resolution, and maintain strong customer relationships while delivering high-quality technical support. This is a full-time remote position based in Bulgaria, offering the opportunity to work in a dynamic, international environment.
Requirements
- Fluent German (C1-C2) and English (B2), both written and spoken
- Strong interest in technical environments and ability to perform root-cause checks and basic diagnostics
- Exceptional customer service orientation: calm, patient, and solution-focused
- Comfortable working across phone, email, and back-office channels, adaptable during peak periods
- Detail-oriented with strong organization and documentation skills
Nice To Haves
- Previous customer support experience preferred, ideally in payments, POS/terminal, or hardware support
- Experience with ticketing systems and basic Excel skills is a plus
- Additional European language skills are a plus
Responsibilities
- Handle incoming calls, emails, and tickets from merchants and partners, prioritizing work to meet SLAs
- Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions
- Support installation requests and terminal exchanges, scheduling activations, creating RMAs, issuing return labels, and coordinating logistics
- Diagnose and resolve technical and commercial inquiries, performing basic troubleshooting (connectivity issues, error codes, device faults) and escalating complex issues with detailed diagnostics
- Assist merchants with portal registration and access
- Respond to all types of merchant inquiries and maintain flexibility during peak periods or urgent requests
- Accurately document transactions, incident details, and case notes in the ticketing system for clear audit trails
- Support related back-office tasks, such as invoice and payment queries, onboarding/deboarding requests, and master data updates when required
Benefits
- Paid training and structured onboarding
- Opportunity to develop your technical skills and career in a growing industry
- Full support from Workster throughout the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
