German-Speaking Customer Service Agent

The Global Talent Co.

18h • Remote

About The Position

We're looking for a reliable, articulate German-Speaking Customer Service Agent to join the team on a part-time, flexible basis — up to 30 hours per month. This is a live chat-only role. You won't be on the phone — but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards. Shifts are primarily at weekends, with some flexibility for weekday hours at non-standard times. The great news: working days and hours are yours to choose, making this a genuinely flexible arrangement that fits around your life. If you take pride in clear communication, stay calm when things get tricky, and know your way around an ecommerce environment — we'd love to hear from you.

Requirements

• Native or near-native German speaker — this is a firm requirement; all customer communication is in German
• Excellent written German — clear, warm, and professional; this will be assessed during the interview process
• Prior experience in an ecommerce environment — you understand how online retail works and what customers expect
• Some background in customer-facing communication, whether via chat, email, or phone
• Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
• Reliable and self-motivated — you manage your own schedule and follow through on your commitments
• Comfortable working remotely and independently within a structured team environment
• Available to work primarily weekends, with flexibility to take on some weekday hours at non-standard times

Responsibilities

• Handling customer enquiries and complaints via live chat — professionally, promptly, and in German
• Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
• Representing the brand's voice accurately across every interaction
• Identifying recurring issues or patterns and flagging them to the wider team
• Keeping records accurate and up to date
• Collaborating with internal teams where needed to resolve customer issues end-to-end

Benefits

• Competitive hourly rate (discussed during the interview process)
• Fully remote position — work from anywhere
• Flexible scheduling — choose your own working days and hours, up to 30 hours per month
• Paid annual leave
• Exposure to a fast-moving, high-growth consumer brand
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed