About The Position
Join SIXT and help shape the future of shared mobility with our SIXT Share service. As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application!
Requirements
- Initial experience in dealing with customers.
- Fluent Dutch and English (C1 level or higher).
- Strong communication skills and empathy.
- Ability to respond quickly to new situations and strong analytical and problem-solving skills.
- Confident in using computers and common software, including Microsoft Office.
Responsibilities
- Provide excellent customer service and ensure a positive experience in every interaction.
- Communicate confidently and empathetically with customers in Dutch and English.
- Analyze customer requests, identify needs, and offer effective solutions.
- Adapt quickly to new situations and handle challenges with strong problem-solving skills.
- Proactively anticipate customer needs and maintain a service-oriented mindset.
- Work flexibly across different shifts, including weekends and night shifts.
Benefits
- Flexibility to work 100% from home.
- Wide range of discounts on SIXT rent, share, ride, and SIXT+.
- Exclusive deals on travel, tech, and lifestyle products.
- Engaging team-building activities.
- Exciting global corporate events.
- Opportunities to learn, grow, and advance your career in a dynamic international environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
