German and English Speaking Customer Service Agent (m/f/d) - 100% remote

SIXT Spain

1d • Remote

About The Position

SIXT is seeking a German and English Speaking Customer Service Agent to work 100% remotely from Spain. As a leading mobility service provider, SIXT focuses on delivering outstanding customer experiences. The Customer Service team is crucial to this promise, and they are looking for passionate, people-first professionals. This role involves being the friendly voice and keyboard for customers, assisting with everything from planning road trips to resolving post-rental queries. If you are motivated, customer-obsessed, and ready to represent a premium global brand from home, this role is for you.

Requirements

• Native or near-native German speaker with fluent English skills.
• A genuine passion for service excellence and helping customers find the right solution.
• At least 1 year of experience in a customer-facing or service-oriented role.
• Solid knowledge of MS Office tools.
• Strong verbal and written communication abilities, with a positive and professional tone at all times.
• Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.

Nice To Haves

• Additional languages are a plus.
• Experience with CRM systems is a plus.

Responsibilities

• Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
• Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
• Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
• Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
• Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
• Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.

Benefits

• 100% Remote Work from anywhere in Spain.
• Access to AI tools like Claude by Anthropic and SIXTgpt.
• Exclusive discounts on SIXT rent, share, ride, and SIXT+.
• Special deals on travel, tech, lifestyle and much more.
• International Environment.
• Access to training and development resources.
• Participation in team-building activities, virtual events, and global corporate gatherings.
• Stability and purpose working for a globally recognized premium brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed