German Speaking Agent Replacement Reservation - 100% Remote

SIXT Spain

17h•$21,600•Remote

About The Position

In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles.

Requirements

Fluent in German and English.
Excellent ability to understand and anticipate customer needs.
Open-minded, communicative, and enjoy writing and making phone calls.
Ability to adapt to a dynamic and ever-evolving work environment.
Collaborate effectively with other team members.
Ability to quickly identify problems and propose effective solutions.
Initial experience working with MS Office programs (Word, Outlook).
Work reliably, independently, and are service- and solution-oriented.

Nice To Haves

Additional languages such as Spanish, French, Italian, or Dutch are a plus.
Availability for night shifts.

Responsibilities

Process orders promptly and in a customer-oriented manner via email or phone.
Create orders and reserve requested vehicles.
Handle breakdowns and accidents to ensure customers receive replacement vehicles.
Work closely with various insurance and roadside assistance companies.

Benefits

Permanent Contract
AI at your fingertips (Claude by Anthropic and SIXTgpt)
Professional development opportunities in an international environment.
Attractive Salary (€21,600 gross per year + €60 telework allowance + 30% night shift premium)
Flexible Remote Work Model (work from anywhere in Spain)
Day off for your birthday
Additional vacation days for your anniversary at SIXT
Private health insurance
Childcare support
Restaurant card
Discounts for family and friends on SIXT rentals
Offers on hotels, stores, Gympass, business schools, and more