d) - Bilingual (German & English)

SIXT Spain

18h•$19,200•Remote

About The Position

At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7.

Requirements

Fluent in German and English
Ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
Skills to communicate clearly and persuasively, facilitating understanding and collaboration.
Ability to adapt to a dynamic and ever-evolving work environment, including availability for night shifts.
Collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.
Ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.

Nice To Haves

Additional languages such as Spanish, French, Italian, or Dutch are a plus.

Responsibilities

Manage customer inquiries via phone, email, or video calls.
Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations.
Verify customer information and provide related assistance.
Offer technical support during key pickup and troubleshoot issues in the self-service section.
Collaborate with SIXT branches located in different countries.
Make calls to promote additional sales and improvements.

Benefits

Permanent Contract
Access to Claude by Anthropic and SIXTgpt
Professional development opportunities in an international environment.
Attractive Salary and Professional Growth Opportunities
€19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.
Flexible Remote Work Model (work from anywhere in Spain)
Day off for your birthday
Additional vacation days for your anniversary at SIXT.
Private health insurance
Childcare support
Restaurant card
Discounts for family and friends on SIXT rentals
Offers on hotels, stores, Gympass, business schools, and more.