Validation Specialist (German & English speaking)

Sectigo

1d • Remote

About The Position

Sectigo is seeking a Validation Specialist fluent in German and English to join its growing global team. This role involves managing the day-to-day handling of validation certificate orders. The specialist will conduct online research to verify customer organizations applying for certificates, authenticate contact details, and review, audit, and issue certificate orders. The position requires close collaboration with Sectigo’s customer base and internal teams, as well as responding to customer inquiries via phone, email, and live chat. This is a full-time, remote position based in France.

Requirements

• Fluent in German and English.
• At least 2+ years of customer support / data entry experience.
• Ability to work with in-house validation and order management tools.
• Knowledge of Windows and Office products.
• Prior experience verifying and comparing data.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base.
• Must be comfortable working on a computer daily and conversing over the phone, email, and chat.
• Must be comfortable researching information online.
• Self-motivated with ability to problem solve, manage time well, and get things done.
• Ability to work independently and part of a team with limited supervision.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Quick learner, attention to detail and patience for user questions.
• Knowledge of corporate environment.
• Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base.

Nice To Haves

• Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred.
• Work in an environment adhering to compliance regulatory requirements helpful.
• Knowledge of SSL PKI products and services, including policies and procedures preferred.

Responsibilities

• Process orders for TLS and other security products according to industry and company compliance requirements.
• Conduct research to verify customer organizations and authenticate contact details.
• Provide superior customer service and assistance via phone, email, and live chat.
• Independently resolve customer support issues and escalate cases when appropriate.
• Handle day-to-day activities associated with maintaining Sectigo’s customer base.
• Other duties as assigned and related to the nature of this role and company initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree