d) SIXT Share - Dutch Speaker

SIXT Germany

2d•Onsite

About The Position

Join SIXT and help shape the future of shared mobility with our SIXT Share service. As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application!

Requirements

Initial experience in dealing with customers.
Fluent Dutch and English (C1 level or higher).
Strong communication skills and empathy.
Ability to respond quickly to new situations and strong analytical and problem-solving skills.
Confident in using computers and common software, including Microsoft Office.

Nice To Haves

Providing excellent service comes naturally to you.
Enjoy interacting with partners and customers.

Responsibilities

Provide excellent customer service and ensure a positive experience in every interaction.
Communicate confidently and empathetically with customers in Dutch and English.
Analyze customer requests, identify needs, and offer effective solutions.
Adapt quickly to new situations and handle challenges with strong problem-solving skills.
Proactively anticipate customer needs and maintain a service-oriented mindset.
Work flexibly across different shifts, including weekends and night shifts.

Benefits

Discounts on SIXT rent, share, ride and SIXT+
Attractive vehicle leasing offers
Exclusive deals with partners for travel, tech, fashion and more
Access to Claude by Anthropic and SIXTgpt
Contribution to retirement plan
Support with capital-forming benefits
Modern SIXT gym
Various leisure activities like the gaming area or the SIXT choir
High-quality employee restaurant
30 days of vacation
One day each year to volunteer at a charitable organization dedicated to supporting children