Thai speaking Customer Support and Sales Representative (m,f) : Forex
Personalbüro U. Herrmann
•Remote
About The Position
We are seeking a Thai-speaking Customer Support and Sales Representative to join our remote team, serving clients worldwide. This role involves providing professional live support, managing client inquiries, and promoting company products and services. You will identify sales opportunities, engage clients to drive conversions and retention, and build strong relationships throughout the onboarding process. The position requires excellent communication and problem-solving skills, with a focus on delivering high-quality customer service and ensuring client satisfaction.
Requirements
- Native / fluent in Thai, both oral and written
- Fluent in English (at least B2 level)
- Previous experience within FX brokers in sales and/or customer support roles
- Strong communication, negotiation and interpersonal skills
- Sales-oriented mindset with ability to build client relationships
- Ability to work efficiently under pressure and multitask effectively
- Good computer literacy, including Microsoft Excel and Word
Nice To Haves
- Experience in a similar role will be considered an advantage
Responsibilities
- Provide professional live support assistance to clients worldwide
- Respond to client emails and support account opening, amendments and account maintenance processes
- Handle back-office and client-related queries in a timely manner
- Promote company products and services to prospective and existing clients
- Identify sales opportunities and proactively engage clients to drive conversions and retention
- Build and maintain strong relationships with prospective and existing clients
- Follow up with leads and assist clients throughout the onboarding process
- Support clients with technical and troubleshooting issues related to trading platforms
- Deliver high-quality customer service and ensure client satisfaction at all times
- Liaise with internal departments to resolve client issues efficiently
- Maintain professional telephone etiquette and communication standards
- Contribute to team goals and achieve targeted sales and service results
Benefits
- Competitive remuneration
- An opportunity to build a company and grow in it
- Private medical insurance
- The freedom and flexibility of fully remote work
- Collaborative and supportive team environment
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
