Geriatric Support Services Coordinator/Case Manager

Old Colony Elder Services•Brockton, MA

12d•Hybrid

About The Position

OCES is seeking a dedicated Geriatric Support Service Coordinator (GSSC) to work in its Senior Care Options (SCO) department. The role helps determine member eligibility and ensure eligible members receive appropriate services. The coordinator promotes members’ independent functioning and supports service delivery in the most appropriate, least restrictive environment. This position involves assessments, individualized care planning, coordination and monitoring of services, regular consumer contact including home visits, and accurate documentation. The position has a 35-hour work week, a standard Monday–Friday schedule with some flexibility, and a hybrid work environment involving home, office, and home visits.

Requirements

At least two years of experience in the human services field; experience with the elder population is preferred.
Excellent written and verbal communication skills.
Excellent computer skills.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Bachelor’s degree in social work or a related field is highly preferred.
Current licensure, if appropriate.
Bilingual skills are highly preferred, particularly Cantonese or Haitian Creole.
Adaptability to changing consumer and program needs.

Responsibilities

Help determine member eligibility and ensure the provision of appropriate services to eligible members.
Promote members’ independent functioning and provide services in the most appropriate, least restrictive environment.
Perform initial and ongoing assessments of members’ health and functional status.
Develop individualized care plans.
Develop rapport with consumers to facilitate coordination, monitoring, and adjustment of care plans as needed.
Maintain regular contact with consumers, including home visits, to ensure progress toward established goals.
Maintain accurate documentation.