Case Management Services Program Coordinator

Dorcas International • Providence, RI

1d • $46,800 - $51,500

About The Position

The Case Management Services Program Coordinator assists the Director of Case Management Services with department operations, including data management, quality assurance, and program compliance. The coordinator works to strengthen communication and collaboration with other client-focused departments to support refugee client success. The role works with case managers to enroll clients in CMS programs and resolve issues, and coordinates group activities with staff and volunteers to help meet client needs.

Requirements

• Bachelor’s degree or equivalent experience.
• Familiarity with and ability to navigate community social services and government services.
• Excellent communication skills.
• Attention to detail and a high degree of accuracy.
• Ability to identify problems and develop solutions.
• Ability to manage time and priorities effectively.
• Self-motivated team player able to collaborate with colleagues and work independently.
• Excellent organizational and documentation skills, including records, files, and schedules.
• Group presentation skills.
• High level of computer literacy, including database experience.
• Ability to lift 10–20 lbs.

Responsibilities

• Coordinate client enrollment into appropriate case management programs.
• Provide oversight of services across all case management programs.
• Assist with daily program operations, including refugee housing acquisition, client expenses, contracts, federal and state data collection and reporting, and collaboration with partner agencies.
• Ensure appropriate program offers and follow-up, including face-to-face interactions with clients and other parties as needed.
• Provide regular training on program databases, share best practices, and orient new staff to databases and policies.
• Liaise with other departments about shared clients and concerns.
• Serve as liaison with community support groups offered to all clients.
• Ensure quality assurance processes and procedures for case management services meet program and agency standards.
• Maintain client records documenting interactions, services, referrals, and program outcomes in agency and external databases as required by funders.
• Resolve issues or escalate them to the program director when necessary.
• Monitor client information in agency databases and files to ensure quality assurance measures are entered on time.

Benefits

• Employer-paid health and dental benefits.
• Paid vacation, sick days, and personal leave.
• 13 paid holidays.
• 403(b) retirement plan with employer contribution.
• Life insurance.

What This Job Offers

• Job Type: Full-time