Case Management Admin Coordinator

Trinity Health•Westerville, OH

About The Position

The Senior Coordinator provides administrative and operational support to Case Managers and Social Workers in a fast-paced acute care hospital environment. The role assists with patient discharge planning, coordination of post-acute services, documentation management, insurance and referral processes, and communication among patients, families, physicians, and community agencies. The Coordinator prioritizes multiple tasks, follows up on discharge needs, and supports efficient patient throughput while providing attentive customer service. Working under the direction of RN Care Managers and Social Workers, the Admin/Senior Coordinator collaborates with peers and other care providers to solve problems and facilitate inpatient and post-hospitalization care. The role coordinates, oversees records, and transmits information relevant to patient resource management. This is a full-time position at Mount Carmel St. Ann's supporting the North Region, including MCNA and MCD.

Requirements

Associate's degree, or a high school diploma with equivalent relevant experience.
Prior experience in a medical setting.
Medical terminology knowledge.
Ability to organize and use work hours effectively with minimal supervision.
Ability to problem-solve and multitask.
Ability to use Outlook, EPIC, Teams, fax equipment or services, and phones.

Nice To Haves

Bachelor's degree preferred.
Medical assistant or Licensed Practical Nurse (LPN) qualification highly preferred.
Five to seven years of customer service, insurance knowledge, medical assistance, or secretarial experience preferred.

Responsibilities

Provide administrative and operational support to Case Managers and Social Workers.
Assist with patient discharge planning and coordination of post-acute services.
Manage documentation and support insurance and referral processes.
Communicate with patients, families, physicians, community agencies, care providers, and payers.
Prioritize tasks and follow up promptly on discharge needs to support patient throughput.
Transmit payer information to the utilization review nurse.
Transmit continued-stay reviews and track authorizations.
Complete HENS/PASSR and PCS forms.
Schedule primary care and follow-up appointments.
Contact agencies and facilities by phone or fax to support discharge referrals and continuity of care.
Assist with delivery of charity items, including clothing, durable medical equipment, and meal cards.
Complete transportation applications and arrange transportation for patients at discharge as needed.
Compile transport packets.
Complete durable medical equipment forms, obtain prescriptions, and contact liaisons to follow up on delivery before the patient leaves.
Send referrals through Epic CareLink to facilities and IV infusion services.
Call facilities to check on patient acceptance and fax paperwork to facilities.
Print documents from Epic.
Solve problems, manage multiple tasks, and build relationships with community partners.
Coordinate, oversee records, and transmit information pertinent to patient resource management.