Case Management Coordinator

Abby Care • Phoenix, AZ

10d • Hybrid

About The Position

Abby Care is seeking a founding Case Management Coordinator to help launch and grow its presence in the greater Phoenix market. The role builds and owns relationships with health plan case management leaders, supervisors, and individual case managers, making referrals to Abby Care straightforward and ensuring partners receive timely updates. Initially, the position also supports provider relationships, including primary care offices, by helping with records, status updates, and stalled requests.

The coordinator educates partners about program eligibility, referral steps, and what happens after a referral. They map case management organizations, identify team champions, arrange team sessions and in-person launch events, and keep case managers informed about referrals, families, and care plans. The role also manages authorization requests through submission, approval, and renewal, and records interactions, referrals, and authorizations in the CRM.

This is a full-time hybrid opportunity based in the Phoenix area, with travel to meet partners across the market. The position suits a consultative, highly organized relationship-builder who is comfortable helping establish processes and playbooks as part of a founding team.

Requirements

• At least 3 years of experience in relationship management, care coordination, provider relations, or business development.
• Strong written and verbal communication skills; comfort representing Abby Care to more senior stakeholders.
• Highly organized, attentive to detail, and consistent in tracking follow-ups and commitments.
• Consultative relationship-building skills and the ability to become a trusted contact for case managers.
• Experience building a relationship, program, or process from the ground up.
• Ability to travel to meet partners across the Phoenix market.

Nice To Haves

• Experience with a health plan, case management team, or home- and community-based care.
• Familiarity with the Arizona Medicaid landscape.
• Understanding of case managers’ needs when placing a family with confidence.

Responsibilities

• Serve as the main point of contact for the health plan partner’s case managers, including leaders, supervisors, and individual case managers.
• Map the case management organization, identify a champion on each team, and plan outreach and engagement.
• Develop materials, answer questions, and conduct team education sessions and in-person launch roadshows.
• Explain program eligibility, how to make a referral, and what happens after referral.
• Acknowledge every referral on the same business day, provide updates on each family, and send completed care plans to payer case managers.
• Request, track, and follow up on authorizations from submission through approval and renewal.
• Initially support provider relationships, including primary care offices, with records, status updates, and stalled requests.
• Record interactions, referrals, and authorizations in the CRM and use those records to identify relationships needing attention.
• Build relationships and help create playbooks and processes for the Phoenix market launch.

Benefits

• Competitive compensation packages.
• Medical, dental, and vision coverage options, including a $0 deductible PPO and company-funded HSA.
• Employer-paid life and disability insurance.
• Paid time off and 10 paid company holidays.
• HSA contributions, optional FSA, and commuter benefits.
• Full coverage of 401(k) account fees; employer match is not currently offered.
• Up to 10 weeks of paid parental leave based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed