Case Management Coordinator

Medavie

22h

About The Position

The Bilingual Case Management Coordinator is part of the team responsible for setting up and maintaining disability claims. The role gathers information used to assess disability benefit applications and supports ongoing disability file maintenance. It involves communicating with stakeholders, handling administrative and financial tasks, and managing multiple tasks with a high degree of accuracy. Candidates work a 7.5-hour shift Monday through Friday, scheduled between 8:00 a.m. and 6:00 p.m.

Requirements

• Post-secondary education in a related field or equivalent work experience.
• At least six months of experience in an administrative role.
• Bilingualism in English and French is mandatory.
• High attention to detail.
• Comfort with telephone communication.
• Strong customer service focus.
• Ability to complete financial calculations using provided tools.
• Excellent computer skills and superior knowledge of Microsoft Office.

Nice To Haves

• Administrative experience in a health care or health service setting.
• Customer service experience.
• Knowledge of medical terminology.
• Experience as a medical secretary.

Responsibilities

• Set up new claim applications accurately, following applicable processes and client standards and service expectations.
• Complete administrative duties and enter claim details accurately.
• Complete documented steps for new claims, claim closures, and CPP/QPP applications.
• Respond to inquiries about Life and Disability claims through incoming calls, emails, and faxes.
• Set up systems and enter data in claims management and payment systems.
• Manage financial responsibilities for income replacement benefits, including benefit calculations, offsets, and payments.
• Prepare letters requesting required information from internal and external stakeholders, and proofread for errors.
• Follow up with medical clinics for required medical information and other information needed for claims.

Benefits

• Competitive pay.
• Comprehensive benefits.
• Opportunities for personal and professional growth.
• Flexible work options.
• Meaningful experiences.
• Supportive leadership.
• Eligible employees may participate in discretionary performance-based incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree