Genetic Counseling Assistant - 22q and You

Children's Hospital of Philadelphia•Philadelphia, PA

2d•Onsite

About The Position

Working in the Clinical Genetics Office, the Genetic Counseling Assistant (GCA) will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies. The GCA will assist in placing calls to patients/primary care physicians/subspecialists to request records and confirm appointments; file charts and provide prepared charts to the appropriate Genetic Counselor to review prior to the family visit; process calls and requests related to the Clinical Genetics service, specifically related to insurance authorization status for patients and family members; and perform literature reviews under the guidance of the Genetic Counselor. The role requires the ability to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed, with potential for some independent judgment.

Requirements

Bachelor's Degree in a Medical or Scientific Field of Study
Excellent phone etiquette.
Knowledge of Microsoft Office suite
Ability to handle confidential materials.
Ability to handle multiple tasks.
Excellent organizational skills.
Attention to details.
Ability to exercise independent judgment.

Nice To Haves

Bachelor's Degree in Human Genetics or Genetic Counseling

Responsibilities

Ensure patient charts are prepared for clinic and insurance approval has been obtained for the visit and necessary laboratory studies.
Assist in placing calls to patients/primary care physicians/subspecialists to request records and confirm appointments.
File charts and provide prepared charts to the appropriate Genetic Counselor for review.
Process calls and requests related to insurance authorization status for patients and family members.
Perform literature reviews under the guidance of the Genetic Counselor.
Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors.
Assist in writing letters of medical necessity.
Call/update families on status of their authorizations.
Call families regarding insurance decisions.
Coordinate paperwork for additional testing.
Schedule and register patients for appropriate physician and clinic appointments.
Maintain complex outpatient schedules.
Accurately schedule new and follow-up appointments using EPIC scheduling systems.
Ensure all patient demographics and insurance information is gathered at the time of scheduling.
Complete intake information for new patient appointments.
Call families back to schedule appointments and/or request additional information.
Inform families of divisional payment and referral policies.
Follow divisional guidelines for scheduling.
Schedule ancillary tests as requested by clinical staff.
Complete necessary paperwork.
Review appointments scheduled by other personnel to ensure adherence to guidelines.
Make necessary changes to appointments.
Retrieve messages from voice mail.
Answer phones according to Divisional policy.
Route and screen callers, take messages, and provide routine information promptly and courteously.
Record telephone messages accurately, detailing caller's name, company or patient name, phone number, and reason for call.
Place phone messages immediately in appropriate designated slots or on employee's desk.
Assemble preliminary new patient charts within at least 24 hours prior to the new patient visit.
Pull charts for upcoming visits and forward them to appropriate clinic staff for review.
Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices.